Hybrid Principal Accessibility Consultant

at GAIN

• Job title: Principal Accessibility Consultant
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Principal Accessibility Consultant managing high-profile accessibility projects at GAIN Experience. Executing client solutions while mentoring team members and contributing to business growth.

Responsibilities

• **Project Leadership & Direction**
• Lead high-profile client accounts, ensuring exceptional delivery across complex accessibility projects.
• Oversee project quality, team performance, and efficient delivery processes, mentoring junior colleagues and shaping strategic direction.
• Drive commercial growth by expanding client relationships, developing new accessibility services, and ensuring our methods remain competitive.
• Contribute to organisational decisions on structure, resourcing, recruitment, and budgeting.
• **Practice Leadership & Team Development**
• Champion excellence in accessibility practice—refining processes, establishing consistent standards, and fostering innovation.
• Mentor and develop team members through regular feedback, training, and professional development planning.
• Encourage a culture of learning, collaboration, and continuous improvement across the accessibility team.
• **Client Management & Growth**
• Partner with Client Services to understand business needs, design effective solutions, and identify opportunities for growth.
• Provide strategic input to proposals and pitches, supporting new business wins and long-term account development.
• Act as a senior client contact, representing GAIN with professionalism and thought leadership in accessibility.
• **** Innovation & Thought Leadership**
• Stay at the forefront of accessibility and interface design, sharing insights on emerging trends and technologies.
• Represent GAIN externally through talks, publications, and events; contribute to the agency’s visibility and authority in the field.
• Collaborate with Marketing to ensure GAIN’s platforms reflect cutting-edge accessibility and user experience practices.

Requirements

• Significant commercial experience in accessibility or related digital roles; relevant degree advantageous.
• In-depth knowledge of Web Content Accessibility Guidelines (WCAG).
• Strong communicator, facilitator, and problem-solver with sound decision-making skills.
• Proven leadership ability—balancing autonomy with collaboration and motivating teams to deliver high-quality results.
• Excellent organisational skills; able to manage multiple priorities while maintaining strategic focus.
• **HOW YOU’LL WORK:**
• **Constant curiosity**: You can think critically and understand the data, knowing where you need to take action. You’re analytical with the ability to investigate and resolve ****Pushing boundaries**: You’ll make the most efficient use of technology, suggesting process improvements ****The power of our imagination**: You’re a problem solver who goes the extra mile. You’ll know the best approach to take with clients to get results. ****Making it happen**: You’re proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions. ****Putting people first**: You’ll build effective relationships with people, internally and externally, understanding both business and client needs.

Benefits

• Our benefits for UK employees include:
• Private Medical Insurance
• BUPA Life Assurance
• Income protection
• Employee Assistance Programme
• Cycle to Work salary sacrifice scheme
• Tech & Wearables salary sacrifice scheme
• Octopus EV Scheme
• Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing