AN
Banking Consultant at ANZ meeting customers’ banking needs and educating them on financial solutions. Delivering high customer service standards in a collaborative branch environment.
About the role
- **Project Leadership & Direction**
- Lead high-profile client accounts, ensuring exceptional delivery across complex accessibility projects.
- Oversee project quality, team performance, and efficient delivery processes, mentoring junior colleagues and shaping strategic direction.
- Drive commercial growth by expanding client relationships, developing new accessibility services, and ensuring our methods remain competitive.
- Contribute to organisational decisions on structure, resourcing, recruitment, and budgeting.
- **Practice Leadership & Team Development**
- Champion excellence in accessibility practice—refining processes, establishing consistent standards, and fostering innovation.
- Mentor and develop team members through regular feedback, training, and professional development planning.
- Encourage a culture of learning, collaboration, and continuous improvement across the accessibility team.
- **Client Management & Growth**
- Partner with Client Services to understand business needs, design effective solutions, and identify opportunities for growth.
- Provide strategic input to proposals and pitches, supporting new business wins and long-term account development.
- Act as a senior client contact, representing GAIN with professionalism and thought leadership in accessibility.
- **** Innovation & Thought Leadership**
- Stay at the forefront of accessibility and interface design, sharing insights on emerging trends and technologies.
- Represent GAIN externally through talks, publications, and events; contribute to the agency’s visibility and authority in the field.
- Collaborate with Marketing to ensure GAIN’s platforms reflect cutting-edge accessibility and user experience practices.
Requirements
- Significant commercial experience in accessibility or related digital roles; relevant degree advantageous.
- In-depth knowledge of Web Content Accessibility Guidelines (WCAG).
- Strong communicator, facilitator, and problem-solver with sound decision-making skills.
- Proven leadership ability—balancing autonomy with collaboration and motivating teams to deliver high-quality results.
- Excellent organisational skills; able to manage multiple priorities while maintaining strategic focus.
- **HOW YOU’LL WORK:**
- **Constant curiosity**: You can think critically and understand the data, knowing where you need to take action. You’re analytical with the ability to investigate and resolve ****Pushing boundaries**: You’ll make the most efficient use of technology, suggesting process improvements ****The power of our imagination**: You’re a problem solver who goes the extra mile. You’ll know the best approach to take with clients to get results. ****Making it happen**: You’re proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions. ****Putting people first**: You’ll build effective relationships with people, internally and externally, understanding both business and client needs.
Benefits
- Our benefits for UK employees include:
- Private Medical Insurance
- BUPA Life Assurance
- Income protection
- Employee Assistance Programme
- Cycle to Work salary sacrifice scheme
- Tech & Wearables salary sacrifice scheme
- Octopus EV Scheme
- Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
SA
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