CA
CareATCSupport Analyst I
Support Analyst I ensuring clinical teams have reliable technology at CareATC. Triage support requests and assist with desktop, printer, and application issues in a hybrid role.
About the role
- Provide technical support and guidance to Zendesk Premier customers
- Take ownership of customer issues through resolution
- Provide guidance and best practice advice
- Coordinate communications and tasks during service incidents
Requirements
- Experienced (2+ years) Zendesk Administrator or deep product knowledge
- 2 to 4 years experience supporting customers on enterprise software
- 1 yr Technical Architecture experience
- Experience designing, implementing, supporting, and troubleshooting complex multi-vendor SaaS solutions
- 1 yr technical troubleshooting experience with HTML, JSON, JavaScript, and RESTful APIs expected
- Proven ability to develop positive relationships and manage priorities
- Self-motivated, with a strong sense of responsibility
- Must occasionally work outside of business hours or weekends
Benefits
- flexible work arrangements
- professional development
- bonuses
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Level 2 Support Analyst troubleshooting advanced application issues for Civica, a GovTech software provider focused on public services. Collaborating with teams to enhance and resolve customer support cases.
Technical Support Specialist troubleshooting and resolving complex technical issues in AI - powered customer engagement software, supporting both internal teams and customer needs.
EA
ESA - Electronic Security AssociationTechnical Support Specialist, Italian
Technical Support Specialist assisting customers with Honeywell Home products. Provide post - sales technical support and answer product - related inquiries in Italian and English.
CC
Cloud5 CommunicationsTier 2 Technical Support Specialist
Tier 2 Technical Support Specialist at Cloud5 Communications responding to network support requests and troubleshooting issues. Requires experience in technical support with a focus on efficiency and customer service.
LL
Landye Bennett Blumstein LLPCommunity Safety Coordinator, MARAC & Technical Support
Community Safety Coordinator managing the CS MARAC and IOM workstreams at Barnet Council. Providing administrative support and facilitating effective communication among multi - agency partners.
SG
Softcard (acquired by Google)Divisional Pricing Support Analyst
Divisional Pricing Analyst analyzing pricing strategies using Prophet 21 for industrial automation distribution. Collaborating with various teams to support pricing decisions and improve profitability.
VG
Volkswagen GroupProduct Support Engineer – Powertrain
Product Support Engineer focused on quality monitoring for Audi vehicles. Supporting effective repair processes and technical analyses for the automotive industry.
NI
NTT DATA, Inc.Data Centre Technical Support Engineer, L1
Entry level Remote Technical Support Engineer at NTT DATA solving technical incidents for clients. Working in a diverse environment focused on client success and support services.
WA
WalkersSystems Support Analyst
Systems Support Analyst providing IT support for Walkers Global's employees with technical issues. Need strong communication and customer service skills, based in Dublin office.