Analyst providing IT support and operations for clients in a hybrid environment. Engaging in technology challenges and facilitating user support directly.
About the role
- Support expert at Zendesk providing technical guidance to Premier customers. Managing escalations and collaborating with internal teams for problem resolution.
Responsibilities
- Provide technical support and guidance to Zendesk Premier customers
- Take ownership of customer issues through resolution
- Provide guidance and best practice advice
- Coordinate communications and tasks during service incidents
Requirements
- Experienced (2+ years) Zendesk Administrator or deep product knowledge
- 2 to 4 years experience supporting customers on enterprise software
- 1 yr Technical Architecture experience
- Experience designing, implementing, supporting, and troubleshooting complex multi-vendor SaaS solutions
- 1 yr technical troubleshooting experience with HTML, JSON, JavaScript, and RESTful APIs expected
- Proven ability to develop positive relationships and manage priorities
- Self-motivated, with a strong sense of responsibility
- Must occasionally work outside of business hours or weekends
Benefits
- flexible work arrangements
- professional development
- bonuses
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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