Hybrid Post-Sales Specialist – Telecom B2B Project

at Brasil TecPar

• Job title: Post-Sales Specialist – Telecom B2B Project
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Itaara, Brasil

About the role

• Especialista de Pós-Vendas managing corporate B2B client portfolios in Telecom services. Focused on client relationships, project management, and KPI oversight.

Responsibilities

• Manage a portfolio of corporate clients with a significant number of active sites, handling post-sales activities and ongoing relationship management;
• Manage deployment, improvement and expansion projects for Telecom/Connectivity services;
• Lead executive meetings with clients (QBRs, metrics, performance and follow-up of Work Orders and SLAs);
• Identify upsell opportunities, reduce churn and improve the customer experience;
• Coordinate internal interfaces (Operations, Engineering, Support, Sales and PMO) to ensure deliverables and problem resolution;
• Drive demand and incident management processes and technical-operational action plans;
• Support and/or lead the team involved in account servicing and portfolio management (when applicable);
• Prepare management reports and operational performance indicators.

Requirements

• Bachelor's degree completed (preferably in IT, Telecom, Engineering, Business Administration or related fields);
• Experience in B2B post-sales and account portfolio management;
• Solid experience in project management (certification or best practices in PMI/ITIL preferred);
• Strong knowledge of IT and Telecom (networks, connectivity, infrastructure, SLAs, etc.);
• Experience in executive client meetings and KPI management;
• Leadership profile and ability to lead teams and stakeholders;
• Intermediate or advanced English;
• Experience in corporate Telecom/ISP environments or connectivity infrastructure;
• Certifications (e.g., ITIL, PMP, Scrum, Customer Success).

Benefits

• RVI - Incentive variable compensation;
• Profit Sharing (PLR);
• Childcare allowance;
• Life insurance;
• Meal voucher;
• Food voucher;
• Transportation voucher;
• Mobility allowance;
• Health plan (Unimed);
• Dental plan;
• Gym discounts (TotalPass);
• C4Life;
• Discounted internet and mobile phone plans.