Fleet Support Administrator role focusing on customer experience and relationship management. Analyze vehicle performance and coordinate training to improve customer satisfaction.
About the role
- Platform Administrator managing enterprise applications and database environments at Medical Guardian. Ensuring technical stability and optimal performance across core systems in a hybrid work format.
Responsibilities
- Administer and support the technical configuration, performance, and integrations of multiple business platforms (ERP, CRM, and document management and other enterprise solutions.
- Perform advanced SQL Server administration: develop and maintain stored procedures, optimize query and system performance, manage data structures, and troubleshoot database-level issues.
- Design, monitor and maintain system data flows and integrations, ensuring accuracy across platforms, APIs and middleware connections.
- Conduct root-cause analysis of technical issues, collaborating with vendors and internal stakeholders to deliver long-term solutions.
- Manage vendor relationships for supported platforms (currently Bold Group), handle escalated tickets, and coordinate recurring vendor review sessions platform performance, integrations, and infrastructure.
- Partner with relevant cross-functional teams to ensure operational efficiency and reliability of business-critical applications.
- Support IT leadership with system upgrades, security patches, and platform enhancements.
- Create and maintain technical documentation, integration diagrams, data dictionaries, and runbooks for internal use.
- Provide knowledge transfer and technical training for internal IT/admin staff on new features, integrations, or configurations.
- Provide after-hours or on-call support during critical system events focusing on uptime and data flow continuity.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field or 4+ years of directly relevant work experience in lieu of a degree.
- 3+ years of hands-on experience working with Microsoft SQL Server (T-SQL), including:
- Writing and optimizing complex multi-join or large volume queries
- Troubleshooting performance issues
- Developing, maintaining and/or optimizing database reports
- 3+ years of professional experience supporting ERP or enterprise systems, with a focus on backend data processes, database management, and system integrations with ownership of technical system components, data integrity workflows, and infrastructure-related support.
- Experience with relational database design, including managing indexes, defining relationships, and implementing data access and security controls.
- Strong analytical and technical troubleshooting skills, with demonstrated ability to resolve complex system or data issues.
- Experience and comfort navigating cross-system issues and collaborating with IT Infrastructure teams and/or vendors as needed.
- At least 1 year of experience using enterprise ticketing or issue tracking systems such as Jira, ServiceNow, or Asana in a platform administration role.
- Ability to work in Hybrid Office in Philadelphia, PA 2 days per week (Tuesday and Wednesday)
- Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick Time Off & Holidays)
- Company Paid Short Term Disability and Life Insurance
- Retirement Plan (401k) with Company Match
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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