Receptionist/Office Administrator serving as the main point of contact in the Adelaide office. Handling visitor inquiries and supporting office operations while maintaining professionalism.
About the role
- SmartTEC Administrator at Appello supporting the UK's careline service for vulnerable people. Ensuring smooth services delivery through effective project administration and customer service.
Responsibilities
- Project & Contract Administration
- Input contract details into our MIS (Business Central)
- Support field‑based Contracts Managers with customer liaison
- Create, release, and send purchase orders
- Maintain organised electronic filing systems
- Progress outstanding orders and schedule deliveries
- Manage subcontractor paperwork in line with ISO standards
- Liaise with departments across the business to maintain strong information flow
- Support continuous improvement of departmental procedures
- Record returns, process warranty claims, and manage replacements
- Maintain spreadsheets and key data sources
- Onboard customers onto EVO for Smart Life deliveries
- Train customers on DMP
- Take ownership of the end‑to‑end Smart Life customer journey
- Customer Service (Internal & External)
- Manage and exceed customer expectations
- Balance customer needs with available resources
- Keep customers informed with clear, transparent communication
- Adapt quickly when customer needs or expectations change
- Ensure smooth handovers when another team member needs to step in
- Check that services delivered meet customer expectations
- Share information with colleagues to help drive continuous service improvement
Requirements
- Have experience in a similar administrative role and are confident providing excellent customer service
- Bring strong written and verbal communication skills and a clear, friendly telephone manner
- Are comfortable using Microsoft Outlook, Excel and Word, and ideally have experience with Service Management Systems or Business Central
- Have solid English and Maths skills, supported by qualifications or relevant experience
Benefits
- 161 hours holiday pa plus bank holidays.
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Free on-site parking
Job title
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Experience level
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Degree requirement
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