HI
HillenbrandService Manager
Service Manager leading service and assembly departments across Brazil and Southern Cone region. Managing technical support operations and customer relationships for the plastics industry.
About the role
- Hires, trains, and develops leaders within the organization, including direct supervision of Admin, Inventory, Production, Packaging, Facilities, and Security teams; oversees hiring, training, and termination, and ensures all staff follow training schedules.
- Communicates clearly with Department Managers throughout production to provide support and resources, audits employee performance reviews, and uses available resources to train and develop Department Managers.
- Drives a culture of accountability at all organizational levels and creates a motivating workplace aligned with company objectives; creating a workplace culture where people feel motivated and are excited to bring their best selves to work and commit to the organization’s objectives.
- Manages inventory and transfer compliance, ensuring accuracy within ±5% of reported quantities, including CTLS, production loss, returned or damaged product, transportation, and inventory.
- Serves as the subject matter expert on state compliance laws and authorizes the release of product batches based on quality and compliance requirements.
- Oversees the Sanitation & Food Safety Compliance Program by training all staff on food-safe practices, conducting regular compliance audits, coaching employees, making process adjustments, and leading compliance testing and corrective action planning.
- Monitors sales and market trends on a daily, weekly, monthly, quarterly, and annual basis to inform decision-making.
- Forecasts, purchases, and allocates raw materials and product components using best practices for inventory management; manages lead times and storage capacity to maintain optimal inventory levels at on-site and off-site locations.
- Drives results in all deliverables, including meeting production quotas and achieving people metrics.
- Additional duties and responsibilities may be assigned based on business needs
Requirements
- At least 5 years of directly related experience and/or training in a manufacturing or packaging environment, preferably food or beverage packaging; or equivalent combination of education and experience
- Must have experience working with a high sense of urgency in a fast-paced work environment or at least 2 years leading large, diverse teams across multiple departments
- Must be proficient in Excel, data analysis and other inventory management systems
- High attention to detail
- Problem solver that thrives under pressure
- Excellent in conflict resolution, communication, learning, and teaching an array of subjects
- Must be able to travel on an as-needed basis to additional locations and facilities
- Effectively communicate information and respond to questions/suggestions from various levels within the company
- Possess advanced mathematical skills: addition, subtraction, multiplication and division
- Perform advanced visual quality inspections on products
- Willing to submit to a background check
- Must obtain all applicable state-required: permits, licenses, and certifications
- ServSafe Food Handler’s Card preferred
- Regulations require all applicants must be 21 years of age or older.
Benefits
- 12 paid holidays
- Unlimited Vacation (encouraged to take 4 weeks annually)
- RRSP
- Company sponsored health, dental and vision insurance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
KL
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