Center Operations Manager overseeing efficient USO Center operations and staff management to support the military community in Japan.
About the role
- Liderar, motivar e desenvolver o time de suporte ao seller, garantindo atendimento de excelência aos parceiros do marketplace.
- Gerenciar e monitorar o fluxo de chamados recebidos via help desk, assegurando cumprimento dos SLAs.
- Analisar dados de atendimento para identificar pontos de melhoria e implementar ações corretivas e preventivas.
- Promover treinamentos e capacitações para a equipe, visando desenvolvimento técnico e comportamental.
- Atuar em conjunto com Produto, Tecnologia, Logística, Financeiro e Comercial para solucionar demandas dos sellers.
- Garantir padronização e atualização dos procedimentos operacionais do time.
- Elaborar e apresentar relatórios de performance e resultados para a liderança.
- Fomentar a cultura de melhoria contínua e otimização dos processos para melhor experiência do seller.
Requirements
- Graduação em Administração, Gestão Comercial ou áreas correlatas.
- Experiência prévia em operações de marketplace, e-commerce ou atendimento a sellers/parceiros
- Liderança de equipes de atendimento ou operações
- Análise de dados e indicadores de performance
- Conhecimento em processos de marketplace e e-commerce
- Gestão de processos e melhoria contínua
- Domínio de ferramentas de help desk e sistemas de atendimento
Benefits
- Wellhub | Acesso a academias e serviços de bem-estar de todo o país 💪
- Caju | cartão flexível bandeira Visa
- Assistência Médica e Odontológica Sulamérica 🏥
- Desconto em produtos nos app: Dafiti
- Dr Dafiti | Programa de saúde e bem estar para funcionários Dafiti Group
- Day off de aniversário 🥳
- Dft Pause | Programa de pausas regulares ⏸️
- Seguro de vida
- PPR | Participação nos lucros e resultados
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
TH
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