Hybrid People Operations Coordinator

at Employment Hero

• Job title: People Operations Coordinator
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Toronto, Canada

About the role

• People Operations Coordinator enhancing employee experiences through onboarding and lifecycle support across Canada and the UK. Hybrid role with key responsibilities in office management and HR operations.

Responsibilities

• The People Operations & Experience Coordinator is responsible for delivering a seamless and engaging employee experience across Canada and the UK.
• With a strong focus on onboarding, offboarding, lifecycle support and office operations, this hybrid role ensures that every employee journey - from Day 1 to departure - is thoughtful, consistent, and aligned with The EH Way.
• You’ll lead the delivery of the EH Way onboarding program for new hires, support smooth offboarding processes, and manage clear, supportive transitions for employees taking or returning from all leave types.
• In addition, you’ll provide timely support through Admin Tickets, maintain accuracy across HR systems, and uphold compliance with internal processes and external regulations.
• Beyond lifecycle support, you’ll play a key role in other People Operations functions, including benefits administration, payroll support, managing all Toronto HQ office logistics, and system workflows.
• You’ll help coordinate recognition and quarterly social initiatives, respond to employee queries, and contribute to the processes that keep the People team running effectively.
• Working closely with the People Operations & Experience Lead, you’ll not only deliver a first-class employee experience but also continuously look for opportunities to streamline workflows, embed self-service tools, and integrate AI where it makes sense. This is a hands-on role that demands operational confidence, strong communication skills, and a genuine passion for people and culture.

Requirements

• You take a proactive and solution-focused approach to resolving issues efficiently and empathetically.
• You're highly organised and process-driven, with the ability to manage complex operational workflows such as offboarding, payroll support, ROEs, and benefits administration.
• You're detail-oriented and systems-savvy, with experience maintaining accuracy across HR platforms and ensuring compliance with internal processes and regulatory requirements.
• You leverage AI and automation tools to improve efficiency, accuracy, and scalability across Performance Operations and office workflows.
• You have strong written and verbal communicator; ensures clarity and consistency across internal updates and communications.
• You are passionate about creating exceptional employee and workplace experiences that reflect The EH Way.
• You are confident managing hybrid responsibilities with flexibility and ownership across remote and onsite work environments.

Benefits

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities