Customer Service Technician at Affinity Water managing below ground network operations and ensuring quality customer experience in Bushey. Reporting and investigating enquiries while preserving water quality and regulatory standards.
About the role
- Peer Support Specialist utilizing lived experience to support Healthfirst members with mental health and substance use challenges through field visits and telephonic assistance.
Responsibilities
- Utilizes lived experience to model recovery and support Healthfirst members
- Works directly with members in both field-based settings and telephonically
- Identifies appropriate resources and facilitates linkage to care
- Collaborates with the members’ support system and interdisciplinary treatment team
- Manages designated caseload of members who could benefit from Peer Support services
- Schedules and conducts multiple field-based visits per day
- Completes assessments and questionnaires to identify barriers and opportunities for intervention
- Works telephonically when not in the field to make outreach calls
- Generates referrals to providers, community-based resources, and appropriate services
- Documents all encounters with providers, members, and vendors
Requirements
- High school diploma or equivalent
- Certification or Provisional Certification as Peer Specialist or Recovery Peer Advocate NYCPS - New York Certified Peer Specialist
- Demonstrated ability to manage a caseload and work effectively within a team, in a fast-paced environment
- Work experience requiring effective communication and engagement skills, as well as healthy boundary-setting
- Proficient computer skills, including a solid understanding of Microsoft Outlook, Word and Excel
- Ability to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester
Benefits
- medical, dental and vision coverage
- incentive and recognition programs
- life insurance
- 401k contributions
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Customer Service Technician ensuring water quality and customer satisfaction by managing below ground networks for Affinity Water. Responsible for investigations and operational decision - making in Harlow.
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