Payroll Administrator ensuring accurate payroll processing and advising clients on payroll - related matters. Managing a varied workload with strong client interaction in a hybrid work environment.
About the role
- Payroll Operations Lead managing end-to-end payroll processing in a fast-paced environment. Collaborating with HR and Finance to ensure compliance and accuracy in payroll operations.
Responsibilities
- Support and execute end-to-end payroll processing for bi-weekly payroll cycles, ensuring accuracy, timeliness, and compliance across multiple jurisdictions.
- Review and validate employee data changes (new hires, terminations, compensation changes, time and attendance inputs) to ensure payroll accuracy.
- Proactively identify and resolve payroll discrepancies, working directly with employees and internal partners to troubleshoot and prevent recurrence.
- Manage employee payroll support inquiries with a high degree of professionalism, clarity, and service orientation.
- Lead and manage day-to-day workflows with outsourced payroll/BPO partners to ensure SLAs are met, quality standards are upheld, and escalations are handled efficiently.
- Partner closely with HR, Finance, Accounting, and other cross-functional teams to ensure clean upstream inputs and accurate downstream reporting.
- Maintain documentation, process maps, and internal controls to support audit readiness and compliance.
- Recommend process improvements and identify automation or efficiency opportunities to drive continuous improvement in payroll operations.
Requirements
- 8+ years of experience in payroll operations, preferably in a fast-paced or high-growth environment.
- Strong working knowledge of U.S. federal, state, and local payroll regulations, tax requirements, and standard payroll practices.
- Hands-on experience with Workday or other large HCM/payroll systems; ADP or SmartCompliance experience is a plus.
- Ability to independently manage priorities, take ownership of outcomes, and deliver high-quality work under tight deadlines.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Clear and concise communication skills, with the ability to partner effectively with internal and external stakeholders.
- Experience working with or managing BPO/vendor relationships is strongly preferred.
- Bachelor's degree in Finance, Accounting, HR, or a related field, or equivalent practical experience. CPP certification is a plus.
Benefits
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend to fuel your professional growth
- Daily meals in our offices, and meal delivery credits as eligible
- Relocation support for eligible employees
- Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
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