Payment & Fraud Manager leading loss prevention and process improvements for Caesars Sportsbook. Applying data-driven insights to mitigate fraud for a seamless customer experience.
Responsibilities
Evolve resolution workflows to limit losses and maintain strong relationships with vendor partners.
Oversee identification and analysis of fraudulent activities including bonus abuse, account takeovers, payment fraud, collusion, and money laundering.
Work with product, engineering, data teams, and external vendors to manage and optimize mitigation efforts.
Utilize analytics and KPIs to measure performance, adjust controls, and increase efficiency.
Collaborate with Payments Operations, Compliance, Customer Support, Product, and Legal teams to implement supportive initiatives.
Manage and mentor a team of analysts.
Requirements
3–5 years of experience in fraud prevention, investigations, dispute management; e-commerce background preferred.
1–3 years of experience in a people management or team lead role within a fraud or risk function.
Familiarity with payments vendor platforms (e.g., Nuvei, Paysafe, World Pay) and emerging fraud technologies.
Strong data analysis and decision-making skills; familiarity with SQL, Excel, or visualization tools preferred.
Understanding of AML, KYC, and responsible gaming compliance standards.
Strong written and verbal communication skills; able to communicate findings and recommendations clearly to cross-functional teams.
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