Service Center Manager overseeing daily operations in manufacturing facility in Austell, Georgia. Responsible for business development, customer satisfaction, and operational strategies.
About the role
- Payment & Fraud Manager leading loss prevention and process improvements for Caesars Sportsbook. Applying data-driven insights to mitigate fraud for a seamless customer experience.
Responsibilities
- Evolve resolution workflows to limit losses and maintain strong relationships with vendor partners.
- Oversee identification and analysis of fraudulent activities including bonus abuse, account takeovers, payment fraud, collusion, and money laundering.
- Work with product, engineering, data teams, and external vendors to manage and optimize mitigation efforts.
- Utilize analytics and KPIs to measure performance, adjust controls, and increase efficiency.
- Collaborate with Payments Operations, Compliance, Customer Support, Product, and Legal teams to implement supportive initiatives.
- Manage and mentor a team of analysts.
Requirements
- 3–5 years of experience in fraud prevention, investigations, dispute management; e-commerce background preferred.
- 1–3 years of experience in a people management or team lead role within a fraud or risk function.
- Familiarity with payments vendor platforms (e.g., Nuvei, Paysafe, World Pay) and emerging fraud technologies.
- Strong data analysis and decision-making skills; familiarity with SQL, Excel, or visualization tools preferred.
- Understanding of AML, KYC, and responsible gaming compliance standards.
- Strong written and verbal communication skills; able to communicate findings and recommendations clearly to cross-functional teams.
Benefits
- medical, vision, and dental insurance
- life insurance
- disability insurance
- a 401(k)-matching program
- paid Personal Time Off
- paid company holidays
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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