About the role

  • Evolve resolution workflows to limit losses and maintain strong relationships with vendor partners.
  • Oversee identification and analysis of fraudulent activities including bonus abuse, account takeovers, payment fraud, collusion, and money laundering.
  • Work with product, engineering, data teams, and external vendors to manage and optimize mitigation efforts.
  • Utilize analytics and KPIs to measure performance, adjust controls, and increase efficiency.
  • Collaborate with Payments Operations, Compliance, Customer Support, Product, and Legal teams to implement supportive initiatives.
  • Manage and mentor a team of analysts.

Requirements

  • 3–5 years of experience in fraud prevention, investigations, dispute management; e-commerce background preferred.
  • 1–3 years of experience in a people management or team lead role within a fraud or risk function.
  • Familiarity with payments vendor platforms (e.g., Nuvei, Paysafe, World Pay) and emerging fraud technologies.
  • Strong data analysis and decision-making skills; familiarity with SQL, Excel, or visualization tools preferred.
  • Understanding of AML, KYC, and responsible gaming compliance standards.
  • Strong written and verbal communication skills; able to communicate findings and recommendations clearly to cross-functional teams.

Benefits

  • medical, vision, and dental insurance
  • life insurance
  • disability insurance
  • a 401(k)-matching program
  • paid Personal Time Off
  • paid company holidays

Job title

Payment and Fraud Manager

Job type

Experience level

Mid levelSenior

Salary

$75,000 - $109,370 per year

Degree requirement

No Education Requirement

Tech skills

Location requirements

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