Customer Journey Manager responsible for optimizing customer experiences in the Data team within the Cards Platform. Collaborating across functions to ensure effective journey design and integration.
About the role
- Registered Nurse overseeing patient care operations across Pennsylvania offices. Leading a hybrid team towards high-quality service delivery and compliance with health standards.
Responsibilities
- Oversee daily patient care operations and ensure the delivery of high-quality service.
- Collaborate with healthcare professionals to maintain and improve the standard of care.
- Develop, implement, and evaluate patient care strategies, policies, and protocols.
- Mentor, support, and manage a team of healthcare staff to achieve excellence.
- Monitor patient outcomes and lead continuous improvement initiatives.
- Ensure compliance with all federal, state, and local regulatory requirements.
Requirements
- Active Registered Nurse (RN) licensure in the state of practice.
- Minimum of 2 years of management or supervisory experience, preferably in a home care setting.
- Proven experience applying professional standards of practice and Medicare Conditions of Participation.
- In-depth knowledge of accepted professional standards and federal, state, and local regulatory requirements.
- Strong leadership, organizational, and communication skills.
- Ability to work effectively in a hybrid model and travel to various office locations within Pennsylvania.
Benefits
- A dynamic and rewarding work environment where your contributions are valued.
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