Customer Solutions Consultant providing technical support and assistance to SiteMinder customers. Engage with diverse customers while maintaining strong relationships through high levels of customer service.
About the role
- Partner Solutions Engineer driving technical success for partners using AI platform at Kognitos. Overseeing onboarding, training, and technical support while collaborating on market strategies.
Responsibilities
- Provide technical onboarding and certification training for new partners.
- Develop and deliver enablement materials, including demos, solution architectures, and reference implementations.
- Support partner readiness programs in collaboration with the Partner Manager.
- Participate in partner-led customer engagements to provide pre-sales technical expertise.
- Architect and demonstrate product integrations, APIs, and solutions that align with customer needs.
- Assist partners in building proofs of concept (POCs) and solution demos.
- Work with Partner Managers to develop joint technical go-to-market (GTM) strategies.
- Provide feedback from partners to internal product and engineering teams to influence roadmap and priorities.
- Identify and evaluate new partner solution opportunities and integrations.
- Troubleshoot partner technical issues and liaise with internal support teams.
- Track and report on partner technical performance metrics (enablement completion, POC success, deployment adoption).
- Ensure partners are self-sufficient and technically capable to drive customer success independently.
- Travel as needed (partner meetings, co-sell engagements, industry events) within the U.S.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- 5+ years of experience in pre-sales engineering, solutions architecture, or partner technical enablement roles.
- Strong understanding of Automation Platforms, Integrations, APIs, and Enterprise architectures.
- Hands-on experience with integration technologies, automation, or workflow platforms
- Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and business audiences.
- Experience working with channel or technology partners (resellers, ISVs, system integrators).
Benefits
- Equal opportunities provider
- Committed to fostering a diverse work environment
- Support technical success from onboarding and enablement to co-selling and pre-sale support
Job title
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Experience level
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Not specified
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Location requirements
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