Hybrid Solution Engineer II

at Onit

• Job title: Solution Engineer II
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Python, Ruby
• Location requirements: Hybrid, Pune, India

About the role

• Solution Engineer II providing technical support for Onit's suite of products. Collaborating with various teams to troubleshoot and optimize solutions for clients in legal operations.

Responsibilities

• Providing exceptional technical support to clients utilizing our suite of products.
• Troubleshooting and resolving complex technical issues.
• Performance optimization, ensuring clients have a seamless experience.
• Collaborating cross-functionally with teams across Engineering, Product Management, and Professional Services to deliver solutions and customer satisfaction.
• Identifying and escalating recurring issues to development teams to improve product functionality.
• Serving as a technical advisor to clients on best practices for leveraging products to meet business goals.
• Performing performance optimization of products and solutions.

Requirements

• 3 to 6 years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment.
• Proficiency in Ruby programming, with a general to advanced level of expertise.
• Working knowledge of Python and its application in software development and support.
• Prior experience working on integrations (e.g., Pentaho, Workato, API integrations, third-party systems).
• Solid understanding of programming fundamentals and source code management (e.g., algorithms, data structures, coding best practices, git, etc.)
• Demonstrated ability to quickly understand business requirements and expectations.
• Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders.
• Detail-oriented with strong organizational skills.
• Prior experience working on Business Process automation/management tools is a plus.
• Liquid templating language experience is a plus.
• Excellent Microsoft Office Suite and general documentation proficiency.
• Strong multitasking skills with the ability to prioritize and manage multiple projects. simultaneously in a fast-paced environment.
• Experience in the legal industry is a plus but not required.
• Bachelor’s degree in computer science, MIS or a related discipline is preferred.

Benefits

• Health Coverage: Employee and immediate family members.
• Time Away: Flexible paid time off and 10 company paid holidays annually.
• Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers.  Onit also offers surrogacy and adoption reimbursement.
• Income Protection: 100% employer-paid life and disability insurance.
• Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident.
• Tax-Advantaged Accounts: Flexi, NPS.
• Community Engagement: One paid volunteer day each year to give back to the community.