About the role

  • Support assigned Strategic Account Managers with day-to-day field sales needs.
  • Maintain and update client records and lists in Longitude and Salesforce, including notes regarding group business and opportunities.
  • Update agency and agent details including online portal access and troubleshoot existing issues.
  • Assist in new agent/new agency registration and Uniworld University.
  • Conduct sales phone calls and emails; foster client relationships to proactively drive sales.
  • Assist partners with marketing collateral material to promote the brand.
  • Update agency consortium affiliations.
  • Review all assigned inboxes daily and action requests accordingly.
  • Address all incoming Sales calls/requests in a timely manner.
  • Assist with inquiries regarding Travel Agent bookings on select departures.
  • Provide consistent feedback to the Manager of Partner Services on partner issues and suggestions.
  • Work on ad hoc projects such as reporting, competitive analysis, and other sales related projects as required.
  • Assist Account Managers on agent training as needed.
  • Perform other duties as assigned to support agency sales and the brand.

Requirements

  • Must be proficient in Windows, Word, Excel and PowerPoint.
  • Experience with Salesforce or other CRM platforms.
  • Must possess excellent communication (written and oral) with internal stakeholders and partners.
  • Interpersonal and problem-solving skills.
  • 2+ years in Travel preferred.
  • Sales and Marketing experience is desirable.
  • Work Location: Hybrid (office & remote) in Calabasas, CA - details to be agreed with line manager.

Benefits

  • Hybrid (office & remote) work arrangement

Job title

Partner Services Coordinator

Job type

Experience level

JuniorMid level

Salary

$21 per hour

Degree requirement

No Education Requirement

Location requirements

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