HA
HarmonyCaresClinical Partner
Clinical Partner assisting HarmonyCares Primary Care team with patient care management in residential settings. Delivering compassionate support and attention to patients in the home healthcare environment.
About the role
- Act as the brand ambassador at the hotel, ensuring the implementation of brand attributes, standards and manuals applicable to your department, as well as compliance across other areas, and defining improvement plans when necessary;
- Responsible for developing SOPs, photo albums and all types of operational tools that adapt the brand standards to the hotel’s own operation;
- Define improvement action plans together with the hotel’s operational team;
- Implement and monitor the hotel’s sensory architecture: music, scents, decor, lighting, personality and control of physical aspects;
- Communicate and promote the processes defined by the Meliá Rewards Program;
- Communicate and implement storytelling to convey and inspire personalized, innovative experiences in every area for our guests;
- Manage the internal communication plan, such as the hotel channel, check-in, lobby screens, digital frames, etc., following brand identity guidelines;
- Ensure the correct execution of every guest journey (pre-arrival, arrival, welcome, calls, wow moments, events, stay follow-up, etc.) through the operational team;
- Supervise VIP guest experiences and personally attend to VIPs on various occasions during their stays, coordinating personalized experience plans with other departments;
- Together with HR, ensure employees know and convey the brand’s service culture to clients and guests;
- Respond to guest comments on feedback portals and surveys within established deadlines;
- Prepare reports, monitor and analyze satisfaction results to be shared with the team and to develop action plans;
- Manage guest incidents, following established protocols.
Requirements
- University degree, preferably in Tourism, Hospitality, Marketing or a related field;
- Advanced/Fluent English and Spanish;
- Knowledge of brand strategies;
- Familiarity with hotel management systems and/or Customer Experience tools;
- Knowledge of hotel operations;
- Ability to lead and inspire teams;
- Strong organizational and planning skills;
- Proactivity and innovation;
- Excellent communication skills;
- Strong service orientation and problem-solving skills;
- Attention to detail.
Benefits
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and privileges.
- My MeliáBenefits: Enjoy flexible compensation and exclusive discounts across a wide range of products and services, promoting an active, healthy lifestyle.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
HA
HarmonyCaresClinical Partner
Clinical Partner assisting primary care team in delivering patient - centered healthcare services. Focused on in - home primary care for patients with complex healthcare needs.
HA
HarmonyCaresClinical Partner
Clinical Partner assisting Harmony Cares Primary Care teams in patient care management. Supporting and coordinating medical assistance for patients in residential settings across the Beaumont/Houston area.
SA
SanlamHR Business Partner
Human Capital Business Partner based at Glacier in Johannesburg, responsible for implementing HC initiatives and talent management. Partnering with leaders to prioritize recruitment and employee relations.
SP
SpecsaversAudiology Partner
Join Specsavers as an Audiology Partner in Norwich, running a standalone business with significant shareholding. Focus on community service and family asset creation.
SG
Scandinavian Tobacco GroupGlobal Rewards Partner
Global Rewards Partner executing rewards strategies and supporting business leaders at Scandinavian Tobacco Group. Collaborating globally to enhance rewards programs and operational excellence.
BV
Black & VeatchClient Advisory Partner – Water/Wastewater Utilities
Client Advisory Partner managing water/wastewater utilities at Black & Veatch. Leading strategic account management and client engagement in a hybrid work environment.
SB
Stefanini BrasilHR Business Partner
HR Business Partner at Stefanini, focusing on strategic people management and team engagement. Supporting cultural transformation while utilizing people analytics for insights in Porto Alegre.
MI
Meliá Hotels InternationalAnalista Contable
Analista Contable executing accounting tasks at hotel in Cusco, ensuring compliance with regulations. Collaborating with Business Partner for operational tasks and accounting verification.
MI
Meliá Hotels InternationalAnalista de Almacén
Warehouse Analyst managing the reception and supply of products for hotel operations. Ensuring inventory control and compliance with hotel procedures.