Release Manager coordinating release schedules and managing tickets for challenging outsourced projects at IKH. Overseeing deployments and facilitating communication with stakeholders in software and robotics solutions.
Responsibilities
- You work as a Partner Service Manager, acting as the link between our customers and our operational/technical teams (incident, change and problem management)
- You are responsible for the comprehensive professional support of the customer
- You continuously analyze the needs of our customers
- You develop technical solution outlines, commercial evaluations and the structuring of proposals
- You take on sub-project leadership for IT and telecommunications projects within our Service Management team
- You deliver presentations and conduct workshops for our customers
- You are responsible for coordinating internal and external resources in collaboration with our customers and, if applicable, their resources
- You create and maintain schedules, budgets and implementation plans
Requirements
- You have a degree in Computer Science, Telecommunications, Business Informatics, or a comparable qualification
- You bring several years of professional experience in service management or a similar role, preferably in the IT or telecommunications sector
- You have sound knowledge of ITIL (ideally certified) and experience with IT service management tools
- You have excellent communication skills and present yourself confidently with customers
- Your way of working is structured, analytical and solution-oriented
- You complement our team with good written and spoken German and English skills
Benefits
- Regardless of the area you start in, we offer you a varied and responsible role working with an exciting product
- Our positions are almost exclusively permanent
- We give you freedom and opportunities to help shape your role
- You will experience fast processes through short communication and decision-making paths
- To ensure an optimal work–life balance, we offer flexible working hours and the option to work remotely up to three times per week
- You will have 30 days of vacation and additional days off on Christmas Eve and New Year's Eve
- We offer various training and development opportunities (trainings, certifications, etc.)
- We maintain an informal, first-name culture up to the executive level
- You can choose your preferred hardware
- We support your mobility and health with subsidies for a job ticket, e-bike/car leasing and for various sports activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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