Hybrid Partner Service Manager

at vitroconnect GmbH

• Job title: Partner Service Manager
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Gutersloh, Germany

Responsibilities

• You work as a Partner Service Manager, acting as the link between our customers and our operational/technical teams (incident, change and problem management)
• You are responsible for the comprehensive professional support of the customer
• You continuously analyze the needs of our customers
• You develop technical solution outlines, commercial evaluations and the structuring of proposals
• You take on sub-project leadership for IT and telecommunications projects within our Service Management team
• You deliver presentations and conduct workshops for our customers
• You are responsible for coordinating internal and external resources in collaboration with our customers and, if applicable, their resources
• You create and maintain schedules, budgets and implementation plans

Requirements

• You have a degree in Computer Science, Telecommunications, Business Informatics, or a comparable qualification
• You bring several years of professional experience in service management or a similar role, preferably in the IT or telecommunications sector
• You have sound knowledge of ITIL (ideally certified) and experience with IT service management tools
• You have excellent communication skills and present yourself confidently with customers
• Your way of working is structured, analytical and solution-oriented
• You complement our team with good written and spoken German and English skills

Benefits

• Regardless of the area you start in, we offer you a varied and responsible role working with an exciting product
• Our positions are almost exclusively permanent
• We give you freedom and opportunities to help shape your role
• You will experience fast processes through short communication and decision-making paths
• To ensure an optimal work–life balance, we offer flexible working hours and the option to work remotely up to three times per week
• You will have 30 days of vacation and additional days off on Christmas Eve and New Year's Eve
• We offer various training and development opportunities (trainings, certifications, etc.)
• We maintain an informal, first-name culture up to the executive level
• You can choose your preferred hardware
• We support your mobility and health with subsidies for a job ticket, e-bike/car leasing and for various sports activities