Hybrid Partner Operations Lead

at SafetyCulture

• Job title: Partner Operations Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Tableau
• Location requirements: Hybrid, Sydney, Australia

About the role

• Partner Operations Lead managing operational framework of SafetyCulture's Partner Program across partners and AWS. Collaborating with teams to ensure seamless program operation and growth.

Responsibilities

• Own and manage the end-to-end partner operations framework, ensuring scalability, efficiency, and consistency for our priority solutions and services partners and AWS
• Build and maintain partner governance processes including onboarding, contracting, compliance, incentive programs, and partner lifecycle management.
• Partner with revenue operations to design and manage deal registration, reporting, and pipeline management processes for partner-influenced and partner-sourced revenue.
• Develop and maintain dashboards, metrics, and reporting to provide visibility into partner performance, adoption, and ROI for internal stakeholders and leadership.
• Jointly own partner systems with the RevOps Systems Manager including CRM, PRM, and the Partner Portal — ensuring seamless workflows, accurate reporting, and partner-friendly processes.
• Optimise and manage SafetyCulture’s Partner Portal and PRM system (Impartner), ensuring partners have seamless access to resources, reporting, deal registration, and program updates.
• Design and run internal enablement programs so that GTM teams (AEs, CSMs, BDMs, SEs) clearly understand partner processes, value propositions, and how to effectively co-sell and co-deliver with partners.
• Collaborate with finance and legal to streamline Master Partner Agreement, order forms, rebates / commission, and MDF / benefits processes for partners, ensuring compliance and operational accuracy.
• Work closely with marketing, product, and GTM teams to ensure program communications, assets, and processes are accurate, timely, and effectively delivered.
• Establish a regular cadence of operational reviews with key partners and internal stakeholders, using data-driven insights to improve partner performance and engagement.
• Continuously evaluate and refine partner processes, tools, and systems to reduce friction, improve partner experience, and support global scale.
• Act as the internal advocate for operational excellence in partnerships, ensuring systems, processes, and reporting are embedded into core SafetyCulture workflows.
• Support the Director of Partnerships and Partnerships Leadership Team in designing and executing a scalable, global partner program framework.

Requirements

• Proven experience in partner operations, revenue operations, or channel program management, ideally in a SaaS or technology environment.
• Strong knowledge of PRM/CRM systems (e.g., Salesforce, Impartner) and partner lifecycle management processes.
• Demonstrated ability to design, document, and scale operational frameworks across multiple partner types.
• Excellent communication skills (verbal and written) with the ability to influence at all levels of the business.
• Experience in building dashboards and reports, with proficiency in tools such as Salesforce, Tableau, or similar BI platforms.
• Strong business acumen with the ability to balance partner experience with operational discipline.
• Ability to thrive in a fast-paced, high-growth environment and adapt to change.

Benefits

• Equity with high growth potential, and a competitive salary
• Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
• Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
• In-house Culinary Crew serving up daily breakfast, lunch and snacks
• Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
• Quarterly celebrations and team events, including the annual Shiplt global offsite
• Table tennis, board games, gym sessions, book club, and pet-friendly offices.