Benefits & Absence Management Partner handling employee leave inquiries for Southern Glazer’s Wine and Spirits. Overseeing benefits administration and supporting compliance with relevant regulations.
About the role
- Manage Small Fleets client portfolio at Element Fleet Management. Lead operational coordination, digital module rollout, SLA delivery, and cross-functional escalation to ensure client satisfaction.
Responsibilities
- Actuar como punto único de contacto frente los clientes del portafolio Small Fleets
- Seguimiento y coordinación de solicitudes operativas con equipos multidisciplinarios (Compras, EOL, Billing, Collections, Gestorías, Mantenimiento, Seguro, etc.)
- Comunicación oportuna y efectiva de avances de múltiples procesos abiertos con los clientes asignados
- Asegurar la reimplementación de los módulos digitales al total del portafolio asignado
- Identificar áreas de oportunidad en los procesos de digitalización y comunicarlas según procesos institucionales
- Proponer mejoras en los módulos digitales tomando en cuenta la verbalización de los usuarios
- Dar seguimiento y visibilidad de solicitudes recibidas a través de los módulos digitales “Mis Compras, Mis Ventas, Mis Gestorías” y asegurar la carga de respuestas en tiempo y dentro de las herramientas
- Garantizar la satisfacción del cliente durante el ciclo completo del arrendamiento mediante seguimiento y coordinación dentro de SLAs
- Coordinar con el equipo Comercial para atender y escalar situaciones que puedan afectar relaciones comerciales
- Desarrollar y fortalecer relaciones ejecutivas y colaborativas con clientes y áreas internas
Requirements
- Licenciatura: Admin. De Empresas, Industria de la hospitalidad o Ingeniería
- Inglés: +50% hablado y escrito
- Al menos 3 años de experiencia en Servicio a Clientes (Manejo de portafolio de clientes, KAM o similar)
- Experiencia en coordinación de equipos multidisciplinarios para el cumplimiento de solicitudes de los clientes
- Excelente comunicación verbal y escrita
- Habilidades de Liderazgo (Formal o Informal)
- Abierto al cambio con enfoque en soluciones; en ocasiones con información parcial
- Toma de decisión bajo presión con análisis de riesgo
- Excelente seguimiento a tareas y disciplina operativa
- Desarrollo y fortalecimiento de relaciones externas e internas
- Disposición a someterse a verificación de antecedentes pre-empleo
Benefits
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Disability-related accommodations during the application and interview process available upon request
- Equal opportunity employer committed to diversity, equity, inclusion, and belonging
- Candidates must be willing to comply with a pre-employment background check
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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