Housekeeping Service Partner responsible for maintaining a clean environment at Riverview Health Centre. Assisting with movements and tray services under guidance of management.
About the role
- Manage Small Fleets client portfolio at Element Fleet Management. Lead operational coordination, digital module rollout, SLA delivery, and cross-functional escalation to ensure client satisfaction.
Responsibilities
- Actuar como punto único de contacto frente los clientes del portafolio Small Fleets
- Seguimiento y coordinación de solicitudes operativas con equipos multidisciplinarios (Compras, EOL, Billing, Collections, Gestorías, Mantenimiento, Seguro, etc.)
- Comunicación oportuna y efectiva de avances de múltiples procesos abiertos con los clientes asignados
- Asegurar la reimplementación de los módulos digitales al total del portafolio asignado
- Identificar áreas de oportunidad en los procesos de digitalización y comunicarlas según procesos institucionales
- Proponer mejoras en los módulos digitales tomando en cuenta la verbalización de los usuarios
- Dar seguimiento y visibilidad de solicitudes recibidas a través de los módulos digitales “Mis Compras, Mis Ventas, Mis Gestorías” y asegurar la carga de respuestas en tiempo y dentro de las herramientas
- Garantizar la satisfacción del cliente durante el ciclo completo del arrendamiento mediante seguimiento y coordinación dentro de SLAs
- Coordinar con el equipo Comercial para atender y escalar situaciones que puedan afectar relaciones comerciales
- Desarrollar y fortalecer relaciones ejecutivas y colaborativas con clientes y áreas internas
Requirements
- Licenciatura: Admin. De Empresas, Industria de la hospitalidad o Ingeniería
- Inglés: +50% hablado y escrito
- Al menos 3 años de experiencia en Servicio a Clientes (Manejo de portafolio de clientes, KAM o similar)
- Experiencia en coordinación de equipos multidisciplinarios para el cumplimiento de solicitudes de los clientes
- Excelente comunicación verbal y escrita
- Habilidades de Liderazgo (Formal o Informal)
- Abierto al cambio con enfoque en soluciones; en ocasiones con información parcial
- Toma de decisión bajo presión con análisis de riesgo
- Excelente seguimiento a tareas y disciplina operativa
- Desarrollo y fortalecimiento de relaciones externas e internas
- Disposición a someterse a verificación de antecedentes pre-empleo
Benefits
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Disability-related accommodations during the application and interview process available upon request
- Equal opportunity employer committed to diversity, equity, inclusion, and belonging
- Candidates must be willing to comply with a pre-employment background check
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
SHE Business Partner ensuring compliance with Safety, Health, and Environment standards at TfL. Developing SHE improvement programs and coaching the business on SHE responsibilities while offering technical support.
HSE Specialist in BAM Nederland ensuring safety and wellness in project execution while supporting teams on HSE policies. Leading inspections, audits, and compliance efforts in the field.
Communication Partner guiding leaders through Demant’s growth journey in corporate communication and sustainability.
Senior Philanthropy Officer developing and executing fundraising strategies for American Red Cross. Working with major gift prospects and managing donor relationships to drive financial support.
Affiliate Product Growth Lead owning the product strategy and driving channel growth at Hostinger. Collaborating with cross - functional teams to unlock new growth opportunities across various affiliate channels.
Site Partner II ensuring timely site activations and maintenance in clinical research. Working with stakeholders to optimize performance and support site liaising at ICON plc.
Patient Journey Partner at Roche Nederland collaborating with stakeholders to enhance oncology patient care through innovative solutions and relationship building.
Business Intelligence Partner translating performance data into strategic actions for regional sales growth. Collaborating cross - functionally to optimize sales reporting tools and drive business decisions in Atlanta.
Strategic advisor for Professional Services ensuring utilization and operational excellence. Bridging gaps between Customer Experience Operations and Professional Services organization.