Housekeeping Service Partner responsible for maintaining a clean environment at Riverview Health Centre. Assisting with movements and tray services under guidance of management.
About the role
- Strategic advisor for Professional Services ensuring utilization and operational excellence. Bridging gaps between Customer Experience Operations and Professional Services organization.
Responsibilities
- Act as a strategic advisor to the Professional Services organization
- Ensure Professional Services and Customer Onboarding teams are highly utilized
- Monitor execution of PS KPIs including TTV, Utilization, project margins, CSAT, and deployment success
- Identify bottlenecks in the customer lifecycle and support implementation of streamlined workflows
- Serve as the primary point of contact between Professional Services leadership and CX Operations delivery teams
Requirements
- 5+ years in Professional Services, project management, or CX/Sales Operations
- Bachelor’s degree in Business, Finance, Operations, or a related field
- Proficiency in CRM platforms (preferably Salesforce) and Professional Services Platforms (e.g. Kantata)
- Direct experience in Construction or Engineering SaaS is highly preferred
- Ability to analyze customer data, project progression, and health scores
- Exceptional "soft skills" to challenge senior stakeholders and manage conflicting priorities across departments
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health
- Dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
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