RS
RELEX SolutionsSolution Consultant, Melbourne
Solution Consultant optimizing RELEX supply chain solutions for clients. Collaborating on project delivery and customer engagement in Melbourne.
About the role
- Demonstrate Xero solutions in a pre-sales context to accountants and bookkeepers
- Work closely with external stakeholders ensuring deeper adoption of the Xero platform within an accounting practice
- Engage in regular face-to-face, virtual and phone meetings with relevant internal and external stakeholders managing pre-sales and project priorities
- Assist partners with data conversions through detailed project planning and training guidance
- Handle partner technical questions and escalations
- Hold partners accountable to collaboration plans and initiation schedules
- Educate partners on all partner resources available
- Update CRM system with all client communications including calls, emails and meetings
- Maintain and update CRM system of all practice staff and contact details
- Respond in a timely manner to all partner inquiries
- Manage the creation of resources (processes/videos) for frequently asked questions from partners
- Present full go-to-market solutions for accounting partners and nurture relationships through events and customized workshops
- Analyze and recommend solutions for internal and/or client workflow efficiencies
- Spend up to 50% of time in the field meeting prospective partners and hosting Xero events and certifications
Requirements
- 3+ years of accounting experience (public accounting preferred)
- Strong knowledge of the workings of an accounting practice and systems
- CPA certification a plus
- Experience in accounting practice operations
- Savvy tech skills
- Strong problem solving skills
- High emotional quotient (EQ) and strong business acumen
- Effective communication and outstanding presentation skills
- Ability to question and probe stakeholders to uncover opportunities
- Experience managing pre-sales and project priorities
- Ability to assist partners with data conversions through detailed project planning and training guidance
- Ability to handle partner technical questions and escalations
- Experience maintaining and updating CRM systems with client communications and contact details
- Ability to manage multiple ongoing projects and create partner resources
- Willingness and ability to travel domestically up to 50%
Benefits
- Very generous paid leave to use however you’d like (plus statutory holidays)
- Dedicated paid leave to care for your physical and mental wellbeing
- Employee Assistance Program to access mental health care for you and your family
- Employee resource groups
- Wellbeing programming and allowances
- Medical, dental, vision, and disability insurance
- Fertility and family forming financial support
- 401k contribution matching
- 26 weeks of paid parental leave for primary caregivers
- Employee Share Plan
- Beautiful offices with snacks and break areas
- Flexible working
- Career development and many other benefits
- Plus commission
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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