Center Operations Manager overseeing efficient USO Center operations and staff management to support the military community in Japan.
About the role
- Accurately and efficiently process customer orders for Chrome products and services, validating all necessary information (Order Processing and Validation)
- Coordinate with sales, inventory, and other teams to ensure timely and accurate order fulfillment (Order Fulfillment Coordination)
- Respond to customer inquiries and resolve issues related to orders, billing, and product delivery
- Maintain accurate records of order transactions and update customer information in internal systems
- Leverage CRM (Salesforce) and ERP (Workday) systems for efficient order and data management
- Identify opportunities to improve order processing and fulfillment workflows and collaborate to implement enhancements
- Generate and analyze reports on order processing metrics and provide insights for operational improvements
- Ensure order operations comply with relevant policies, procedures, and regulatory requirements
Requirements
- Fluent in English (speak, read and write)
- Proven experience in order processing, customer service, or operations
- Exceptional attention to detail and accuracy in managing order information and data
- Proficiency in order management systems, CRM (such as Salesforce), ERP systems (such as Workday), and standard office software
- Strong communication and interpersonal skills
- Demonstrated problem-solving abilities and capacity to improvise
- Excellent organizational skills, including time management and ability to handle multiple tasks
- Customer-focused mindset with dedication to ensuring customer satisfaction
- Ability to work effectively in a fast-paced environment and adapt to changing priorities
Benefits
- Comprehensive VHI Health cover from day one
- Structured training & career development opportunities
- Education reimbursement
- Paid birthday leave
- Personal Hardship Loan Program
- Mental health and 24/7 employee assistance program
- Bike To Work Scheme / Taxsaver Leap Card Scheme
- Top-performer and tenure awards
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
TH
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