About the role

  • This job is responsible for supporting the business in meeting operational goals by performing a wide array of functions and assisting managers to ensure employees are ready to serve clients.
  • Key responsibilities include creating, analyzing, and automating business reporting to identify risks and trends, administering bank or LOB programs/policies/procedures, remediating complex system issues, and provisioning employees with the tools necessary to assist clients.
  • Job expectations include strong working knowledge of the business unit’s operations and keen risk management focus.
  • The Consumer At-Risk Persons Operations Support Lead III performs reviews of end-to-end investigations of suspected elder financial exploitation/ abuse of a vulnerable adult completed by Senior Investigators.
  • Conducts reviews of routine to complex investigations involving Consumer clients.
  • Provides employees with the tools needed to assist clients while resolving toxic access scenarios (may include equipment, system access, skilling, etc.)
  • Remediates complex system issues escalated by Business Support Lead II's
  • Designs and maintains SharePoint, creating workflows to simplify processes
  • Assists operations with performance analysis to address outliers
  • Partners with technology and platform engineering to test system impacts of planned updates.

Requirements

  • 2+ years in a current At Risk Persons role
  • Strong quantitative, critical thinking, and analytical skills
  • Ability to communicate and interact with a high degree of professionalism with executive level personnel across the business
  • Ability to work independently as well as part of a virtual team
  • Innovative mindset with the ability to challenge the status quo
  • Ability to proactively identify, analyze, and improve upon existing processes for optimization and to meet deadlines
  • Experience conducting investigations involving financial crimes, fraud, or the financial industry and/or financial institution operations and products experience.
  • Exceptional communication skills; exhibits confidence and clarity of message through both written and verbal correspondence.
  • Ability to prioritize work, effective time management, initiative, and thoroughness.
  • Self-starter capable of analyzing and reporting independently
  • Proficient in Microsoft suite and other financial industry related software.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

Job title

Operations Support Lead

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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