This job is responsible for supporting the business in meeting operational goals by performing a wide array of functions and assisting managers to ensure employees are ready to serve clients.
Key responsibilities include creating, analyzing, and automating business reporting to identify risks and trends, administering bank or LOB programs/policies/procedures, remediating complex system issues, and provisioning employees with the tools necessary to assist clients.
Job expectations include strong working knowledge of the business unit’s operations and keen risk management focus.
The Consumer At-Risk Persons Operations Support Lead III performs reviews of end-to-end investigations of suspected elder financial exploitation/ abuse of a vulnerable adult completed by Senior Investigators.
Conducts reviews of routine to complex investigations involving Consumer clients.
Provides employees with the tools needed to assist clients while resolving toxic access scenarios (may include equipment, system access, skilling, etc.)
Remediates complex system issues escalated by Business Support Lead II's
Designs and maintains SharePoint, creating workflows to simplify processes
Assists operations with performance analysis to address outliers
Partners with technology and platform engineering to test system impacts of planned updates.
Requirements
2+ years in a current At Risk Persons role
Strong quantitative, critical thinking, and analytical skills
Ability to communicate and interact with a high degree of professionalism with executive level personnel across the business
Ability to work independently as well as part of a virtual team
Innovative mindset with the ability to challenge the status quo
Ability to proactively identify, analyze, and improve upon existing processes for optimization and to meet deadlines
Experience conducting investigations involving financial crimes, fraud, or the financial industry and/or financial institution operations and products experience.
Exceptional communication skills; exhibits confidence and clarity of message through both written and verbal correspondence.
Ability to prioritize work, effective time management, initiative, and thoroughness.
Self-starter capable of analyzing and reporting independently
Proficient in Microsoft suite and other financial industry related software.
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