Operations Manager leading people and operational functions for regional agribusiness at CommBank. Driving excellence in client experience and supporting sustainable business growth across Queensland.
About the role
- Operations Support Lead III at Bank of America responsible for supporting investigations into elder financial exploitation. Collaborates with teams to analyze and remediate complex cases and provide necessary tools to employees.
Responsibilities
- This job is responsible for supporting the business in meeting operational goals by performing a wide array of functions and assisting managers to ensure employees are ready to serve clients.
- Key responsibilities include creating, analyzing, and automating business reporting to identify risks and trends, administering bank or LOB programs/policies/procedures, remediating complex system issues, and provisioning employees with the tools necessary to assist clients.
- Job expectations include strong working knowledge of the business unit’s operations and keen risk management focus.
- The Consumer At-Risk Persons Operations Support Lead III performs reviews of end-to-end investigations of suspected elder financial exploitation/ abuse of a vulnerable adult completed by Senior Investigators.
- Conducts reviews of routine to complex investigations involving Consumer clients.
- Provides employees with the tools needed to assist clients while resolving toxic access scenarios (may include equipment, system access, skilling, etc.)
- Remediates complex system issues escalated by Business Support Lead II's
- Designs and maintains SharePoint, creating workflows to simplify processes
- Assists operations with performance analysis to address outliers
- Partners with technology and platform engineering to test system impacts of planned updates.
Requirements
- 2+ years in a current At Risk Persons role
- Strong quantitative, critical thinking, and analytical skills
- Ability to communicate and interact with a high degree of professionalism with executive level personnel across the business
- Ability to work independently as well as part of a virtual team
- Innovative mindset with the ability to challenge the status quo
- Ability to proactively identify, analyze, and improve upon existing processes for optimization and to meet deadlines
- Experience conducting investigations involving financial crimes, fraud, or the financial industry and/or financial institution operations and products experience.
- Exceptional communication skills; exhibits confidence and clarity of message through both written and verbal correspondence.
- Ability to prioritize work, effective time management, initiative, and thoroughness.
- Self-starter capable of analyzing and reporting independently
- Proficient in Microsoft suite and other financial industry related software.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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