Lead Production Support Analyst managing production support operations for Individual Solutions & WFG applications. Focus on availability, performance, and operational excellence in a hybrid work environment.
About the role
- Operations Support Analyst coordinating AdminAdvantage workflows and ensuring timely completion of client requests. Collaborating with leaders to identify business risks and improving service levels across multiple locations.
Responsibilities
- coordinating AdminAdvantage Workflows
- ensuring smooth, consistent and on time completion of client requests
- identifying/reporting business risks
- reviewing performance and adjusting assigned work
- providing daily reporting on transactions
- managing client shared inboxes
- researching and analyzing issues
Requirements
- at least 3 years in customer service
- excellent knowledge of MS applications & communication tools
- proficient in Microsoft Excel
- experience with data visualization tools
- familiarity with SQL for database querying
Benefits
- health insurance
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans
- customizable benefits
- generous paid time off program
- holidays
- vacation
- personal days
- sick days
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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