Operations Supervisor managing daily operations for RareMed’s dedicated patient service programs. Overseeing team activities, ensuring compliance, and optimizing efficiencies across program deliverables.
Responsibilities
Overseeing the day to day services and operations for one of RareMed’s dedicated patient service programs
Accountable to ensure all referrals are processed and triaged appropriately via documented standard operating procedures
Oversee cross-functional operations team that includes patient facing, provider facing, and external client facing activities
Conduct annual performance reviews for direct reports in order to provide constructive feedback for areas of opportunity to grow professionally
Hire, train, and onboard staff necessary to support program operations
Manage, maintain, and continually enhance program operational processes and procedures to ensure accuracy as well as efficiency of deliverables
Requirements
Bachelor’s Degree or high school diploma and equivalent work experience also considered.
2 + years’ experience in healthcare management setting.
Prior experience with leading managing direct reports
Empathy, drive and commitment to exceptional service
Strong analytical skills with attention to detail
Benefits
Hybrid work structure combining remote work and in-office requirements
Periodic updates to internal stakeholders regarding operations and overall status of program
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