About the role

  • Operations Supervisor managing daily operations for RareMed’s dedicated patient service programs. Overseeing team activities, ensuring compliance, and optimizing efficiencies across program deliverables.

Responsibilities

  • Overseeing the day to day services and operations for one of RareMed’s dedicated patient service programs
  • Accountable to ensure all referrals are processed and triaged appropriately via documented standard operating procedures
  • Oversee cross-functional operations team that includes patient facing, provider facing, and external client facing activities
  • Conduct annual performance reviews for direct reports in order to provide constructive feedback for areas of opportunity to grow professionally
  • Hire, train, and onboard staff necessary to support program operations
  • Manage, maintain, and continually enhance program operational processes and procedures to ensure accuracy as well as efficiency of deliverables

Requirements

  • Bachelor’s Degree or high school diploma and equivalent work experience also considered.
  • 2 + years’ experience in healthcare management setting.
  • Prior experience with leading managing direct reports
  • Empathy, drive and commitment to exceptional service
  • Strong analytical skills with attention to detail

Benefits

  • Hybrid work structure combining remote work and in-office requirements
  • Periodic updates to internal stakeholders regarding operations and overall status of program

Job title

Operations Supervisor

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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