Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Operations Supervisor managing daily operations for RareMed’s dedicated patient service programs. Overseeing team activities, ensuring compliance, and optimizing efficiencies across program deliverables.
Responsibilities
- Overseeing the day to day services and operations for one of RareMed’s dedicated patient service programs
- Accountable to ensure all referrals are processed and triaged appropriately via documented standard operating procedures
- Oversee cross-functional operations team that includes patient facing, provider facing, and external client facing activities
- Conduct annual performance reviews for direct reports in order to provide constructive feedback for areas of opportunity to grow professionally
- Hire, train, and onboard staff necessary to support program operations
- Manage, maintain, and continually enhance program operational processes and procedures to ensure accuracy as well as efficiency of deliverables
Requirements
- Bachelor’s Degree or high school diploma and equivalent work experience also considered.
- 2 + years’ experience in healthcare management setting.
- Prior experience with leading managing direct reports
- Empathy, drive and commitment to exceptional service
- Strong analytical skills with attention to detail
Benefits
- Hybrid work structure combining remote work and in-office requirements
- Periodic updates to internal stakeholders regarding operations and overall status of program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
TS
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