Jr Operations Analyst at FULL Creative analyzing data for Contact Center performance. Working with teams to enhance operational efficiency and reporting processes.
About the role
- Analista de Serviço de Operações na Ipiranga, planejando distribuições de combustíveis e otimizando processos logísticos para melhor atendimento ao cliente.
Responsibilities
- Plan and schedule the daily distribution of fuels according to customer demand and fleet availability.
- Maintain active communication with carriers and the operations team.
- Implement service levers to ensure efficient customer service.
- Develop tools that improve customer service and delivery productivity.
- Ensure proper fleet sizing: daily analyze offered availability and require carriers to address any deviations such as maintenance, inconsistent loading schedules, or incorrect driver DSRs.
- On a monthly basis, compare actual demand versus sales forecasts, analyze variation patterns, and align with the internal transport team on the ideal fleet size for upcoming demands.
- Communicate failures, deviations, or operational issues such as vehicle unavailability, delivery delays, emergency service, order returns, truck detention, or re-dispatching an order to another customer with the same product profile; ensure communication with all necessary areas to resolve the issue and meet the customer’s requested requirements.
- Handle customer incidents together with the customer relations team due to lack or failure of service; provide detailed analyses within the timeframe established between OtC teams (SLA) and inform the involved areas and managers. Develop action plans to prevent recurring errors that negatively affect customer satisfaction (NPS).
- In collaboration with peer areas, implement logistical levers such as route linearizations, scheduling/calendarization, increased drops, time-slot classifications, and customer inventory control to increase service levels, fleet productivity and efficiency, and reduce operational costs.
- Support the development of tools to analyze delivery punctuality and productivity, as well as systems that optimize scheduling or accelerate the identification of routes with potential delays to enable rapid corrective actions and reverse negative outcomes.
Requirements
- Experience: Commercial, Transportation, Route planning, Scheduling
- Soft skills: Communication, Proactivity, Organization and Time Management, Automation and scripting: VBA/Python
- Technical skills: Microsoft Office + Power BI, Agile methodologies, Transport Management (TMS)
- Education: Business Administration, Logistics, Economics or related fields.
Benefits
- Flexible working hours
- Support for employees with children with disabilities
- Variable compensation program
- Private pension plan
- Length-of-service bonus
- Online therapy & nutritional counseling
- Birth package (newborn kit)
- Corporate university
- Market-standard benefits: Gympass, meal/food vouchers (VR/VA), transportation voucher (VT), health and dental insurance, life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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