Manage the efficient and effective execution of client operations within an assigned industry segment
Lead a group comprising QAs, Moderators, Enforcers and other Analyst teams
Collaborate with fellow Operations Managers and Brand Partners
Oversee recruitment strategy, uphold best practices, manage performance at the individual level
Report on delivery performance at the industry level
Requirements
3+ years’ experience in brand protection or related role preferred (Preferably 3+ years as Client Manager/ Coordinator or equivalent management position)
2+ years’ management experience
Proven ability to line-manage large teams in a matrix-management set up
Good team management skills
Strong knowledge of the brand protection industry, including online infringement and counterfeiting (Preferred)
Strong interpersonal skills
Excellent organizational and time management skills
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