Hybrid Operations Manager

Posted 2 weeks ago

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About the role

  • Manage the efficient and effective execution of client operations within an assigned industry segment
  • Lead a group comprising QAs, Moderators, Enforcers and other Analyst teams
  • Collaborate with fellow Operations Managers and Brand Partners
  • Oversee recruitment strategy, uphold best practices, manage performance at the individual level
  • Report on delivery performance at the industry level

Requirements

  • 3+ years’ experience in brand protection or related role preferred (Preferably 3+ years as Client Manager/ Coordinator or equivalent management position)
  • 2+ years’ management experience
  • Proven ability to line-manage large teams in a matrix-management set up
  • Good team management skills
  • Strong knowledge of the brand protection industry, including online infringement and counterfeiting (Preferred)
  • Strong interpersonal skills
  • Excellent organizational and time management skills
  • Motivated and results-driven individual

Benefits

  • Collaborative Culture
  • Professional Development Opportunities
  • Commitment to Diversity and Inclusion

Job title

Operations Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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