As Mozambican Operations Manager at Kuunda, oversee operations and support embedded finance ecosystem. Drive efficiencies and manage compliance in a hybrid work environment.
Responsibilities
Lead country operations processes
Identify and resolve bottlenecks, inefficiencies, and risks in daily operations
Drive automation initiatives to streamline tasks and unlock capacity for higher-value activities
Establish and enforce SOPs aligned with group standards while tailoring to local market dynamics
Serve as a bridge between operations and product teams, ensuring long-term sustainability
Monitor liquidity to ensure uninterrupted product availability
Oversee collections performance across partners, ensuring recovery targets are met
Deliver consolidated performance reports with actionable insights for leadership
Cultivate strong relationships with financial institutions and ecosystem partners
Requirements
5+ years in operational management, ideally in fintech, financial services, telco or similar high-growth environments
Proven ability to design and scale efficient workflows across operations
Hands-on experience in liquidity planning, forecasting, and managing institutional relationships
Strong background in collections strategy, analytics, and risk management
Proficiency with data analysis and workflow management tools
Benefits
Competitive salary and performance-based bonus
Professional development and career growth opportunities
Flexible work arrangements and an inclusive culture
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