Team Leader for Field Operations in renewable energy systems, managing team of technicians, enhancing operational performance and ensuring safety compliance.
About the role
- IT Operations Lead at Loadsmart ensuring a secure and scalable technology environment. Collaborating with teams to manage IT services and maintain operational efficiency.
Responsibilities
- Own end-to-end IT service delivery, including help desk, incident management, request fulfillment, and escalation workflows
- Administer identity and access management platforms (Okta, Google Workspace, Auth0), including SSO integrations, MFA policies, and employee lifecycle management
- Manage core collaboration and productivity platforms (Google Workspace, Slack, JIRA/Confluence, Okta, Zoom), including configuration, integrations, and license management
- Manage endpoint devices across Mac, Windows, and mobile via MDM, including patching, encryption, and compliance policies
- Own IT vendor relationships, contract negotiations, license utilization, and budget tracking across the SaaS portfolio, including procurement of IT equipment and laptops
- Partner with Security on endpoint protection, SOC 2 compliance requirements, and corporate security policy enforcement
- Maintain a comprehensive SaaS inventory and lead Shadow IT discovery and rationalization to reduce risk and redundancy
- Manage corporate network infrastructure, including LAN, WAN, Wi-Fi, firewalls, VPN, and DNS across office locations
- Receive, configure, image, and test hardware units before field shipment; coordinate remote validation with engineering and perform component-level replacements
- Automate repetitive IT processes such as onboarding, access provisioning, and inventory tracking through scripting and workflow tools
- Define and communicate company-wide IT policies and track/report IT KPIs and operational health to stakeholders
- Drive operational maturity through documentation, runbooks, knowledge base development, and continuous process improvement
Requirements
- 5+ years of experience in IT operations, systems administration, or corporate IT management, with at least 2 years in a leadership or lead role
- Deep knowledge of identity and access management (Okta, Google Workspace Admin, SSO/SAML, SCIM)
- Strong experience with endpoint management (MDM solutions for Mac and Windows), device lifecycle, and patching strategies
- Comfort working with embedded or industrial hardware (edge devices, single-board computers, or similar), this is distinct from standard PC/laptop support and is a hard requirement
- Solid networking fundamentals: routers, switches, firewalls, VPN, Wi-Fi, and DNS
- Experience with SaaS vendor management: procurement, license optimization, contract negotiation, and Shadow IT discovery
- Good understanding of information security concepts and compliance frameworks (SOC 2)
- Experience with IT service management practices: ticketing systems, SLA management, and incident response
- Excellent written and spoken English communication skills, ability to collaborate across a distributed, international team.
Benefits
- Competitive base salaries - we believe in rewarding top talent
- Extremely competitive Equity package - become a shareholder in our company!
- Loadie Time Off - PTO and sick days without a limit
- Comprehensive Medical, Dental, and Vision insurance plans
- 401k Match
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