Lead Enterprise Complaint Management framework at BMG Money, ensuring customer concerns are resolved with speed and transparency. Drive improvements in customer experience and operational effectiveness with cross - functional teams.
About the role
- Technical and commercial operation management of heat supply facilities
- Cooperation and leadership in collaboration with customers, technicians and service providers
- Proactively address technical challenges and perform independent fault analyses
- Develop and maintain service and maintenance concepts
- Monitor compliance with permit-compatible operating standards and relevant occupational safety measures
- Secure and monitor an optimal fuel/raw material supply
Requirements
- Technical training or degree in engineering, energy technology, plant engineering or a comparable qualification
- Training as a mechatronics technician, plant mechanic for sanitary, heating and air-conditioning systems (HVAC) or a comparable technical qualification
- Leadership skills and practical experience managing teams or employees
- At least 3 years of professional experience in energy supply or a related field
- Comprehensive knowledge of heat and power supply systems
- Solid commercial/business experience for efficient control and optimization of operational business processes
- Digital proficiency with MS Office
- Native-level German language skills
- Valid Class B driving license
Benefits
- Family-friendly environment & flexibility
- Mobile/remote working
- Family-friendly, flexible working hours
- Special leave
- Part-time options
- Coverage of childcare costs (until compulsory school age, including meal allowance)
- 30 days annual leave per year + Christmas Eve (24/12) and New Year's Eve (31/12) off
- Allowances and subsidies
- Financial support for job-related relocations
- Health card
- Sodexo/Pluxee vouchers
- Support for company pension plan or capital-forming payments (VWL)
- More than twelve salary payments per year
- Mobility benefits
- Subsidy for job ticket
- Company bike leasing (JobRad)
- Company car
- Personal development, training & further education
- Coaching, workshops and team-building
- Coverage of costs for personal and professional development
- Opportunities for vocational training and dual-study programs
- Job rotation and internal advancement opportunities
- Other
- Permanent employment contract
- Bonuses for value-creating ideas
- Team events
- Employee referral bonus program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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