Operations Manager leading telecommunications teams to excellence at Encepta. Responsible for team management, strategic planning, and process optimization in Calgary, Alberta.
About the role
- Operations Intern ensuring a smooth journey for SME clients in a fintech scale-up. Collaborating with operations, sales, and lending teams to enhance customer service.
Responsibilities
- Play a key role in ensuring our SME clients have a smooth journey from onboarding through to loan servicing.
- Work closely with the operations, sales, and lending teams to help clients understand our products, resolve queries, and get the most value from our services.
- Help improve processes and share best practices.
- Confirm required car and customer documents meet financing rules.
- Maintain simple reports on disbursements, reimbursements, and payment dates.
Requirements
- Currently pursuing or recently completed a degree in Business, Finance, Communications, or related field
- Strong communication and interpersonal skills — confident speaking with business owners and clients
- Organized with good attention to detail
- Proactive, customer-oriented mindset with a desire to deliver great experiences
- Comfortable with Excel/Google Sheets; familiarity with CRM tools is a plus
- A keen interest in SaaS / Tech and gaining experience in a fast paced, startup environment
- Fluency in French is a must
Benefits
- Competitive Salary: We offer highly competitive salaries
- Diverse and Inclusive Team: Join a dynamic and international team in excess of 8 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment.
- Inspiring Mission: We are dedicated to revolutionizing business financing and making a positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities.
- Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance.
- Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time.
- Personal Time Off: Enjoy flexibility with your personal time off.
- Flexibility and Ownership: We trust our team and we are goal-oriented. Enjoy the flexibility of hybrid working 3 days a week in our Madrid office and 2 from home
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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