Center Operations Manager overseeing efficient USO Center operations and staff management to support the military community in Japan.
About the role
- Create and manage agreements, addendums, and NCF documentation.
- Pull and compile data or lists as needed for management or special projects.
- Track and manage incoming security questionnaires.
- Prepare and deploy quarterly score reports.
- Maintain and update internal documentation across systems.
- Run monthly usage reports and manage user access and permission lists.
- Set up new members in the portal with correct permissions and client information.
- Update existing member information, including emails, pricing, services, access, and contact details.
- Process onboarding documentation and upload to appropriate SharePoint folders.
- Schedule onboarding and training calls with ASAs and new members.
- Develop and distribute onboarding materials for new members.
- Process new retail member setups, including folders, portal accounts, users, and plans.
- Manage user updates, such as password resets, troubleshooting, migrations, and access changes.
- Process member terminations and handle merger/acquisition transitions.
- Schedule meetings, trainings, and client appointments.
- Monitor and troubleshoot basic technical issues or escalate as appropriate.
- Assist with planning and executing events, including: National Conference, Midyear Meeting, Monthly employee appreciation events, Client tradeshows and advisor events.
- Make travel arrangements and coordinate staff activities.
- Support the executive team with ad hoc projects and requests.
- Onboard and process new client accounts and handle client terminations.
- Manage and update client and internal databases, including billing support as needed.
- Correspond with clients on new account setup and ongoing service-related questions.
- Complete other related duties as assigned.
Requirements
- Bachelor’s degree in Business or a related field of study; High School Diploma and equivalent work experience may be substituted
- 1+ years of experience in a fast-paced, administrative role within a professional office setting
- Strong working knowledge of Microsoft Office Suite and demonstrated technical acumen
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task, while still maintaining sound work quality/integrity
- Client-orientation and willingness to go the “extra mile” when responding to client request – understanding of how to effectively escalate issues as needed
- Critical thinker with a solutions-focused work style
- Must work well in a team environment with a positive attitude
- Minimal travel may be required
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
- Comfortable navigating ambiguity
- Entrepreneurial mindset to bring best practice ideas to the team
- Exhibits our Great Gray attributes: Results-Driven, Innovative, Resilient, and Decisive
- Visa sponsorship or transfer of an existing visa is not available; applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.
Benefits
- Be an integral part of an early-stage, high-growth organization!
- Hybrid work environment
- Competitive compensation package including 401(k) with elective and non-elective match opportunities
- Lifestyle spending allowance program
- Medical, Dental, Vision Insurance
- Employer-paid life and disability insurance
- Generous paid time off program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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