AG
ACA GroupOperations & Analytics Associate
Operations and Analytics Associate responsible for workflow management and support for ACA’s Managed Service Division. Tracking client deliverables and project scheduling in a team environment.
About the role
- Conduct regular checks of user rights and statuses (sanity checks);
- Manage creation, deletion and modification of access to business tools (Salesforce, Diabolocom, Verint, Google, internal tools…);
- Monitor daily user access and ensure proper management of available licenses;
- Collaborate with HR and IT teams to ensure smooth onboarding and offboarding processes;
- Track agents’ login and availability data to support real-time monitoring;
- Handle access incidents reported by internal teams and external partners (BPO).
Requirements
- Currently enrolled in a post-secondary program (equivalent to Bac+2 to Bac+5) in a field related to management, IT, administration, business, customer support or operations.
- Previous experience in an operational or administrative environment is a plus.
- Fluency in French and either Spanish or English.
- Strong Excel skills.
Benefits
- Work in an international and inclusive environment: everyone belongs at papernest — with more than 46 nationalities represented, it’s common to start a sentence in French and finish it in English or Spanish.
- Compensation & partnerships: your contribution is rewarded — competitive pay for your internship.
- With your papernest badge you’ll have access to partner services (restaurants, healthcare centers, mobility options…).
- Meals: a healthy, balanced breakfast provided every Tuesday.
- Career development: we don’t do “coffee-and-copy” internships — you’ll be a full member of the team, here to learn, contribute ideas and run projects.
- Remote work: enjoy 1 day of remote work per week to optimize focus and productivity.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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