Lead the energy cost billing & customer service team at Smart Energy Link AG in Switzerland. Drive operational excellence and implement AI - driven solutions in a hybrid work environment.
About the role
- Operations and Customer Care Specialist connecting customers, dealers, and internal teams in the leasing market. Ensuring a seamless experience through efficient communication and support.
Responsibilities
- Interlocuteur·trice principal·e pour nos clients et partenaires
- Gestion des demandes clients concernant les offres de leasing, vérifications de solvabilité, contrats et durées
- Suivi et analyse des rapports clients et leasing
- Collaboration étroite avec l’équipe Sales
- Participation à de nouveaux projets et optimisation de processus
- Coordination entre départements internes
- Contribution à l’expérience client dans le domaine du leasing
Requirements
- Français courant
- Très bonnes connaissances en allemand et, idéalement, aussi en anglais
- Formation professionnelle terminée avec première expérience dans une fonction similaire et/ou secteur proche
- Autonome, pensée orientée solutions, prise de responsabilités
- Client au centre des priorités
- À l’aise avec les outils numériques et systèmes
Benefits
- Flexible work arrangements
- Opportunities for development and training
- Brand-new Apple working devices
- Supportive work atmosphere with flat hierarchies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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