Center Operations Manager overseeing efficient USO Center operations and staff management to support the military community in Japan.
About the role
- Execute and manage end-to-end operational processes for the Stake Super product, including client onboarding, rollovers, fee/payment handling, establishing bare trusts and SMSF account maintenance
- Monitor operational processes to ensure compliance
- Investigate and respond to customer requests and act as conduit between Customer Success and Operations
- Assist with creation of operational procedural documents, reporting and best practices
- Discover operational improvements through integration of AI and agentic solutions
- Act as point of contact for routine operational issues and escalate complex matters to the Team Lead
- Collaborate with Customer Success, Finance, Product and Compliance to ensure seamless service delivery
- Collect and analyse customer feedback and operational data to provide insights for process and product improvements
- Identify operational inefficiencies, suggest improvements, and maintain accurate organised records
- Proactively identify and report potential compliance breaches or operational risks to the Team Lead
Requirements
- At least 3 years experience in an operations or finance-related role (preferably within superannuation or financial services)
- Demonstrated experience with process execution and data management
- Experience with superannuation or SMSF administration is highly desirable
- Demonstrated experience in cross-function engagement to solve complex problems
- Detail-Oriented with high attention to detail for handling complex financial data
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Highly adaptable and resilient; comfortable in a fast-paced environment
- Accountability and ownership of tasks through to completion
- AI competence: well versed with LLMs and able to implement automated workflows and agentic systems
Benefits
- Competitive remuneration package and benefits
- Comprehensive health and wellness benefits
- Extensive professional development opportunities
- Flexible working arrangements
- An exciting, inclusive, and supportive company culture
- Exciting onsite facilities, including stocked fridges and a golf simulator
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
TH
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