Hybrid Operations – Strategic Customer Events

Posted last month

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About the role

  • Manage event execution and oversee all operational aspects of meetings and events from initial planning and budgeting to coordination of logistics on the event day and post-show measurement and reporting
  • Drive standardization of customer meetings and events processes, training, and vendor sourcing, selection and management
  • Support ticketing execution of RTX tier one event sponsorships
  • Oversee expense report submissions, internal chargebacks, and budget tracking for RTX strategic customer events
  • Develop and understand business goals, logistical needs, and budget for each event to ensure planning and execution meet objectives and expectations
  • Evaluate event success by standardizing post-event measurement and reporting, using feedback to improve future event planning and execution
  • Manage customer database support as necessary using RTX’s customer relationship management tools
  • Manage and update the Strategic Customer Events calendar used to plan, program, and execute events
  • Work closely with RTX functional partners, including ethics, compliance, global trade and legal, to ensure understanding and compliance with all company policies and procedures
  • Apply the business gift and sponsored travel tool as required
  • Attend selected in-person and digital events to ensure RTX maintains the quality and standards required
  • Travel up to 10%

Requirements

  • Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience
  • Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future
  • The company will not offer immigration sponsorship for this position
  • The company will not seek an export authorization for this role
  • Security Clearance: None/Not Required
  • Proficient in project management
  • Proficient in Microsoft Office applications (PowerPoint, Excel, Word)
  • Proficient in planning tools (Cvent, TicketManager, Cirrus)
  • Proficient in basic CRM tools (Dynamics, Salesforce, TED)
  • Skilled in contract review/negotiation
  • Skilled in delivering superior customer service and exceeding expectations in dynamic and matrixed environments
  • Capable of working independently and collaboratively while adapting to fast-paced and evolving conditions
  • Travel up to 10%
  • Preferred: Exceptional organizational skills, a keen eye for details, and the ability to multitask under pressure
  • Preferred: Knowledge of the aerospace and defense industry
  • Preferred: Candidates located in or near Farmington, CT, Arlington, VA, McKinney, TX and Andover, MA are preferred

Benefits

  • robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs
  • parental (including paternal) leave
  • flexible work schedules
  • achievement awards
  • educational assistance
  • child/adult backup care
  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Tuition reimbursement program
  • Student Loan Repayment Program
  • Life insurance and disability coverage
  • Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
  • Birth, adoption, parental leave benefits
  • Ovia Health, fertility, and family planning
  • Adoption Assistance
  • Autism Benefit
  • Employee Assistance Plan, including up to 10 free counseling sessions
  • Healthy You Incentives, wellness rewards program
  • Doctor on Demand, virtual doctor visits
  • Bright Horizons, child and elder care services
  • This position may be eligible for relocation
  • Teladoc Medical Experts, second opinion program
  • Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on position

Job title

Operations – Strategic Customer Events

Job type

Experience level

JuniorMid level

Salary

$66,000 - $130,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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