VS
Venn StrategiesDirector, Customer Success
Director of Customer Success at Venn leading strategy in customer success function. Building processes and driving measurable impact across retention, expansion, and customer advocacy.
About the role
- Design the retail CRM strategy and the associated editorial calendar
- Ensure high-quality execution of campaigns
- Analyze offline CRM campaign performance
- Manage the clienteling program
- Coordinate all stakeholders
Requirements
- 3 to 5 years' experience in CRM, relationship marketing, or retail marketing
- Strong understanding of customer relationship challenges at the point of sale
- Good knowledge of offline loyalty and retention mechanisms
- Proficient in Salesforce Marketing Cloud
- Fluent in English
Benefits
- 🏠 A flexible remote-work policy
- 🍻 A family-owned group with a friendly, supportive culture
- 🤩 Exclusive perks (e.g., discounted pricing on our collections)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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