Senior Sales Manager managing B2B Sales and building market presence for innovative CRM software at Planelio. Collaborating with management to shape sales and customer onboarding processes in the furniture industry.
About the role
- Partner Success Manager guiding partners in leveraging Orgvue for transformation projects. Collaborating with internal teams to enhance partner capabilities and project delivery.
Responsibilities
- Manage all aspects of day-to-day joint plans with our strategic partners, including:
- Partner onboarding
- Orienting our strategic partners to our support model and creating the program infrastructure required to ramp up and support ongoing usage of Orgvue within our partners’ consulting businesses
- Establishing and mobilizing critical routines and feedback channels to manage our strategic relationship – e.g., COE development, enablement routines, Product feedback forums, etc.
- Oversee the setup of partner-specific Orgvue tenants to be used for training, demos and/or storage of custom solutions
- Partner enablement
- Co-create and oversee a training and enablement plan to help partners build capability on the Orgvue platform and prepare for project delivery
- Deliver agreed training to partner teams
- Manage and execute core deliverables to the Partnership; for example:
- Tailoring standard Orgvue enablement or sales content to fit specific alliance objectives or use cases
- Setting up a community of practice within a partner environment
- Partner management
- Support Partner Sales in defining and managing joint plans across three key dimensions: go to market, product development, project delivery and enablement
- Work with Partner Sales to establish goals and milestones for individual partners within region
- Support day to day operational activities with the partner, including plan management and Orgvue tenant management across active projects
- Collaborate with internal stakeholders and extended team members that are needed to support aspects of the joint plan (e.g. Marketing, Legal, Product, Technical Account Management, Partner Solutions, Enablement, Advisory, etc.)
- Work with Sales team to support qualification of conversions of partner projects to direct license agreements
- Regularly review NPS data within region and by partner to identify detractors or risk areas and mobilize risk mitigation plans
- Work with Partner Sales to identify opportunities for new commercial models and opportunities to grow partnerships
- Partner Program Development
- Leverage and adapt assets developed for specific partners for consumption by the wider partner ecosystem, for example:
- Case studies for practitioner training and development
- Sales Training for Partners
- Identify and support development of centralized standard assets based on needs identified at the region/account level
- Contribute to the continuous development and improvement of the partner program
Requirements
- Undergraduate or graduate degree in Business, Information Sciences or other related business disciplines.
- Minimum of 3 years of experience in management consulting in the transformation, human capital, talent or OD consulting space.
- Desirable - experience as a user of Orgvue.
- Knowledge & Skills
- Strong project management skills; need to be coordinating across our ecosystem to support our customers’ needs
- Great presentation skills and professional service mindset; will need to be in front of our most strategic partners and our internal leadership teams on a daily basis managing expectations
- Problem-solving skills; need to translate partner needs and requirements to practical solutions to drive value
- Commercial mindset; need to be constantly thinking of how to prioritize and/or adjust components of the alliance plan in order to drive greater volumes of projects with our partners and to ultimately increase revenue potential for Orgvue and our partners
- Technical literacy; ultimately will not need to be using Orgvue day to day, but will need to be literate in Orgvue technology and technical solutions
Benefits
- Hybrid Working – 1-2 days a week in Philadelphia office
- 5% matched 401k
- Wellbeing: Sanctus Coaching, Headspace mindfulness app, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
- 25 days paid vacation (plus 1 extra day for every year of employment up to a maximum of 30 days)
- Healthcare premiums 100% paid by employer for majority of plans including family, dental and vision
- Competitive commission structure
- Eligible for Transaction Bonus**
- Here at Orgvue we promote individualism and a diverse workforce to build on our future success.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Customer Success Manager at EnterpriseAlumni managing enterprise accounts while ensuring retention and driving expansion. Focused on relationship building within the higher education sector.
Microsoft Dynamics 365 CRM Delivery Lead at PwC overseeing CRM solutions implementation and strategy. Leading a team and fostering client relationships for enhanced operational efficiency.
Customer Success Manager for enterprise accounts at Genesys, driving value realization and collaboration across Professional Services, Support, and Sales teams.
Director of Client Success leading client account relationships and driving agency growth. Managing financial responsibilities and mentoring client service teams in a creative advertising agency.
Intern supporting Customer Success team addressing user inquiries and assisting with system usage in a hybrid role at a construction tech company.
Customer Success Manager at Fortanix ensuring customer satisfaction and driving adoption of their data security solutions in the APJ region. Collaboration with teams to enhance customer relationships is key.
Customer Success Manager overseeing colocation, cloud, and managed services to enhance customer value and retention. Collaborating with sales and support teams to ensure customer success in their journey with Flexential.
Senior SCRM Analyst at Leidos supporting enterprise data and analytics programs. Involves Cyber Supply Chain Risk Management and collaboration with governmental partners.
Customer Success Manager engaging clients on their digital transformation journey with HPE solutions, ensuring optimal service adoption and customer satisfaction throughout their journey.