Customer Success Specialist in the real estate sector, providing onboarding and customer support. Focused on enhancing user experience and driving client retention.
About the role
- Customer Success Manager guiding healthcare providers through onboarding and retaining relationships with Torch. Focused on delivering exceptional customer experience and understanding client needs.
Responsibilities
- Own a portfolio of more complex customer accounts from onboarding through early adoption, ensuring a smooth and supportive experience.
- Drive product usage and value through regular check-ins, education, and support touchpoints.
- Understand customer goals and challenges and ensure Torch is delivering on their needs.
- Track account health, flag potential risks early, and surface retention concerns to the team.
- Help customers get the most out of Torch’s features—especially those related to cost savings, time efficiency, and vendor consolidation.
- Use data and platform insights to personalize outreach and demonstrate value (savings, time saved, etc.)
- Run quarterly practice reviews with customers for goal alignment and consultation on how to continuously maximize their success on the platform.
- GMV retention, helping ensure that customers continue to consolidate and grow their purchasing on Torch over time
Requirements
- 2 to 5 years of experience in Customer Success, Account Management, or a client-facing role
- Strong communication and relationship-building skills
- Comfortable with having significant phone and video call time with customers for relationship management
- Comfort with using data and insights to drive conversations
- A proactive, detail-oriented mindset with a focus on customer value
- Eagerness to learn, grow, and contribute to a fast-paced, customer-obsessed team
- Bonus:
- Experience at a fast-growing startup
- Experience in healthcare and dental industry
- Knowledge of working with SMBs (small and medium business)
- Experience using CRM tools (e.g. Salesforce)
Benefits
- Medical and dental coverage with Aetna
- 401k benefits with Empower
- Unlimited paid time off (PTO)
- Maternity and Paternity leave
- Commuter benefits for hybrid employees
- Fully stocked pantry and fridge for hybrid employees
- An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Client Success Director managing strategic relationships for a property intelligence company. Driving client engagement and ensuring long - term retention with measurable outcomes.
SMB Customer Success Manager driving activation, retention, and growth across a portfolio at Sitemate in the tech industry with a focus on customer engagement.
Customer Success Manager for Sydney team driving customer activation and retention across built world industries, collaborating closely with Sales, Account Management, and Support teams.
Client Success Director managing strategic relationships with top real estate brokerage firms. Elevating client engagement and ensuring measurable value from data - enabled solutions in B2B environment.
Technical Success Manager responsible for troubleshooting and optimizing platform usage for APAC clients. Collaborating with internal teams and providing consultative guidance in a client - facing role.
Junior Customer Success Officer assisting self - employed individuals with tax questions and support via multiple communication channels. Collaborating with teams to enhance user experience in a startup environment.
Junior Customer Success Officer supporting self - employed users with tax inquiries and product improvements. Engaging in community support, strategy development, and user satisfaction initiatives.
Customer Success Manager engaging with enterprise finance leaders, leveraging AI insights for business value at Sidetrade. Fostering relationships and managing a portfolio of enterprise customers.
Partner Success Manager guiding partners in leveraging Orgvue for transformation projects. Collaborating with internal teams to enhance partner capabilities and project delivery.