LR
Strategic Account Manager developing relationships and new business opportunities for assurance services. Managing key accounts to drive revenue growth and strategic relationships across various sectors.
About the role
- Prepare quotations, process sales orders, handle invoicing issues, and answer queries from OEM customers
- Ensure organized management of customer open quotes, orders, and planned shipments; coordinate with Order Fulfilment Team, Business Units, and distribution center
- Manage OEM Customer quote and order management needs and maintain understanding of purchase contract types
- Work with internal teams to ensure customer order fulfillment is on time and meets customer expectations
- Manage key relationships with Thorlabs OEM customers to support sales and purchasing needs
- Execute administrative tasks supporting operations and sales, including reports and customer management using Microsoft Dynamics, CRM, and MS Office
- Meet company standards for quantity and quality of work and adhere to company policies
- Role is largely sedentary but may require lifting, bending, or standing as necessary
Requirements
- Minimum 2 years of experience in a similar and progressive position preferred
- High School Diploma required; strong preference for Associate or Bachelor’s degree
- Strong experience in Microsoft Dynamics, CRM, Microsoft Office (Excel, Word, Power Point) and communication tools
- Strong communication and teamwork skills with ability to work in project teams
- Strong multi-tasking skills, attention to detail, and ability to work independently
- Ability to shift from one task to another to address changing production priorities
- Experience in a customer centric environment and compliance with high quality standards
- Ability to read and interpret documents such as procedures manuals, routine reports, and various correspondences
- Preferred experience working in an ERP System
Benefits
- medical, dental and vision insurance
- company paid life insurance
- generous PTO package
- 401(k) plan
- tuition reimbursement
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