Advanced Seller Manager responsible for managing strategic customer accounts and delivering customized solutions. Collaborating with internal stakeholders to ensure revenue growth and customer satisfaction in a hybrid work environment.
About the role
- National Manager overseeing Technical Teams at Progress Residential. Responsible for team management, service quality, and resident satisfaction across multiple locations.
Responsibilities
- Manage subject matter experts to provide outstanding customer service and timely resolution to resident requests relating to assigned service request
- Monitor and manage response times, resident satisfaction and the overall productivity and efficiency within their team
- Review vended scopes of work to ensure consistency in repair/replace philosophy and pricing
- Manage and execute preventative maintenance program(s) to help improve resident satisfaction, better control costs, and maximize the life span of mechanical systems
- Coordinate efforts with local MSA resources when needed
- Monitor vendor capacity and performance
- Report program/MSA deficiencies to the National Director Technical Teams and make recommendations for improvement
- Work with vendors to ensure compliance with program policies and procedures
- Comply with the Company’s national procurement policy and program
- Communicate effectively with vendors and local market members
- Comply with all Company applicable policies and health and safety rules and regulations
- Complete all assigned service improvement research projects as assigned
Requirements
- 5 or more years of experience with operations and maintenance in multi-family, commercial or military housing; or experience with construction management, construction and repair; or equivalent work experience as a residential construction superintendent for either production or large-scale custom home building operation
- High school diploma or equivalent required
- Valid Driver's License required
- Ability to work flexible hours which may include some evenings
- Ability to review and understand cost estimates and scopes of work and in tune with current labor rates in given MSA
- Effective communication skills, ability to work with General and Sub-Contractors on scope, price and schedule
- Ability to effectively schedule and manage multiple contractors/crews at various locations within a given geographic area
- Extensive knowledge of Residential Electrical Mechanical and Technical processes, components and systems.
Benefits
- Comprehensive healthcare coverage for you and your family
- Parental leave
- Paid time off
- 401k match
- 10 paid holidays
- Performance-based bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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