Assistant Store Manager at Coach delivering sales results and driving operational efficiencies in luxury retail. Responsible for employee development, customer relationship management, and achieving business goals.
About the role
- Advanced Seller Manager responsible for managing strategic customer accounts and delivering customized solutions. Collaborating with internal stakeholders to ensure revenue growth and customer satisfaction in a hybrid work environment.
Responsibilities
- Serve as the primary relationship manager for assigned strategic customer accounts.
- Partner with Sales to develop and execute customer-specific plans that drive revenue growth and retention.
- Collaborate with Program Managers and internal partners to deliver integrated solutions and ensure customer needs are met efficiently.
- Lead the transition and sunsetting of legacy software products, ensuring a smooth customer experience and adoption of new tools and platforms.
- Monitor customer engagement, satisfaction, and performance metrics to identify opportunities for improvement or growth.
- Provide insights, feedback, and data to internal teams to inform program development, training materials, and performance reporting.
- Act as a trusted advisor to customers, leveraging product knowledge and market understanding to deliver value-driven recommendations and data-driven insights.
- Support sales pipeline development and forecasting activities.
- Participate in account planning sessions, quarterly business reviews, and customer strategy meetings.
Requirements
- 5+ years of experience in account management, customer success, or strategic sales roles (preferably B2B or enterprise).
- Strong understanding of digital platforms, SaaS products, or technology transitions.
- Proven ability to build trusted customer relationships and influence cross-functional stakeholders.
- Demonstrated success in driving revenue growth and managing complex customer portfolios.
- Excellent communication, problem-solving, and project management skills.
- Comfortable navigating change and leading customers through transitions.
- Experience working with CRM systems (e.g., Salesforce) and analytical tools.
- Comfort with basic data analysis and Artificial Intelligence tools.
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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