Ensure premium Information Technology (IT) support to all levels of executives including staff
Provide day-to-day operational support for Video Teleconference Center (VTC) systems (endpoint troubleshooting, room Audio Visual (AV) hardware, codecs, cameras, microphones, displays)
Respond to help desk tickets and user requests for virtual meeting setup, escalation, and incident resolution
Perform regular preventive maintenance, testing, and software/firmware updates on AV and VTC equipment
Lead process improvements with internal and external partners to develop and execute integrated technologies
Work with Executives to provide support of computing hardware and software services, maintenance and general networking needs
Inform customers of technology advancements as applicable
Provide user training and quick reference guides for common VTC tasks and best practices
Provide comprehensive computing and VTC support at customer meetings
Perform the restoration of routine to complex computing service operations
Provide comprehensive computing support in isolated environments from the desktops to the servers
Provide broad range of basic systems and application support
Provides technical support and assistance to customers, whether on the phone or in person
Requirements
Active CompTIA Security+ certified (or similar certification meeting DoD Directive 8570.01 Certification Requirements)
3+ years of Windows or Linux system administration experience
Experience with Webex facilitation and experience with VTC meeting structures
Experience with basic audio/video troubleshooting
Experience supporting computing in isolated environments for desktops and servers
Experience with troubleshooting and repairing computing system hardware and software
Experience troubleshooting operating system and installation problems
Ability to work flexible hours, including on call support as needed (including weekends and holidays)
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