Hybrid Mid-Level End User Support Specialist

Posted last month

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About the role

  • Ensure premium Information Technology (IT) support to all levels of executives including staff
  • Provide day-to-day operational support for Video Teleconference Center (VTC) systems (endpoint troubleshooting, room Audio Visual (AV) hardware, codecs, cameras, microphones, displays)
  • Respond to help desk tickets and user requests for virtual meeting setup, escalation, and incident resolution
  • Perform regular preventive maintenance, testing, and software/firmware updates on AV and VTC equipment
  • Lead process improvements with internal and external partners to develop and execute integrated technologies
  • Work with Executives to provide support of computing hardware and software services, maintenance and general networking needs
  • Inform customers of technology advancements as applicable
  • Provide user training and quick reference guides for common VTC tasks and best practices
  • Provide comprehensive computing and VTC support at customer meetings
  • Perform the restoration of routine to complex computing service operations
  • Provide comprehensive computing support in isolated environments from the desktops to the servers
  • Provide broad range of basic systems and application support
  • Provides technical support and assistance to customers, whether on the phone or in person

Requirements

  • Active CompTIA Security+ certified (or similar certification meeting DoD Directive 8570.01 Certification Requirements)
  • 3+ years of Windows or Linux system administration experience
  • Experience with Webex facilitation and experience with VTC meeting structures
  • Experience with basic audio/video troubleshooting
  • Experience supporting computing in isolated environments for desktops and servers
  • Experience with troubleshooting and repairing computing system hardware and software
  • Experience troubleshooting operating system and installation problems
  • Ability to work flexible hours, including on call support as needed (including weekends and holidays)

Benefits

  • health insurance
  • flexible spending accounts
  • health savings accounts
  • retirement savings plans
  • life and disability insurance programs
  • paid time off
  • unpaid time away from work

Job title

Mid-Level End User Support Specialist

Job type

Experience level

Mid levelSenior

Salary

$88,400 - $119,600 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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