Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
About the role
- Technical support to Boeing executives providing IT support and VTC systems maintenance. Ensuring exceptional user experience in computing infrastructure for various operational needs.
Responsibilities
- Ensure premium Information Technology (IT) support to all levels of executives including staff
- Provide day-to-day operational support for Video Teleconference Center (VTC) systems (endpoint troubleshooting, room Audio Visual (AV) hardware, codecs, cameras, microphones, displays)
- Respond to help desk tickets and user requests for virtual meeting setup, escalation, and incident resolution
- Perform regular preventive maintenance, testing, and software/firmware updates on AV and VTC equipment
- Lead process improvements with internal and external partners to develop and execute integrated technologies
- Work with Executives to provide support of computing hardware and software services, maintenance and general networking needs
- Inform customers of technology advancements as applicable
- Provide user training and quick reference guides for common VTC tasks and best practices
- Provide comprehensive computing and VTC support at customer meetings
- Perform the restoration of routine to complex computing service operations
- Provide comprehensive computing support in isolated environments from the desktops to the servers
- Provide broad range of basic systems and application support
- Provides technical support and assistance to customers, whether on the phone or in person
Requirements
- Active CompTIA Security+ certified (or similar certification meeting DoD Directive 8570.01 Certification Requirements)
- 3+ years of Windows or Linux system administration experience
- Experience with Webex facilitation and experience with VTC meeting structures
- Experience with basic audio/video troubleshooting
- Experience supporting computing in isolated environments for desktops and servers
- Experience with troubleshooting and repairing computing system hardware and software
- Experience troubleshooting operating system and installation problems
- Ability to work flexible hours, including on call support as needed (including weekends and holidays)
Benefits
- health insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid time off
- unpaid time away from work
Job title
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Experience level
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Location requirements
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