Customer Service Representative providing support to National Sales customers through inbound and outbound communications. Processing orders and resolving inquiries while supporting food distribution operations.
About the role
- Analyst responsible for data management and process optimization in customer service. Seeking a proactive individual to enhance customer experience through data analysis and continuous improvement.
Responsibilities
- Monitor, analyze, and report Customer Service KPIs (OTD, Fill Rate, Past Due), proposing actions to improve company performance;
- Identify continuous improvement opportunities in service processes, implementing solutions that increase operational efficiency;
- Develop and automate reports in Excel, Power BI, and other analytics tools;
- Create and maintain VBA macros to streamline repetitive tasks;
- Support the service team with data and insights that promote a consistent, high-quality customer experience;
- Participate in projects focused on digital transformation of the Customer Service area;
- Collaborate with internal teams (sales, logistics, finance, planning, etc.) to ensure continuous, high-quality service;
- Perform order book reviews with a focus on invoicing/revenue.
Requirements
- Bachelor's degree in Business Administration, Engineering, Statistics, Economics, Systems (Computer Science/Information Systems) or related fields;
- Advanced Excel (including VBA);
- Intermediate to advanced knowledge of Power BI or similar Business Intelligence tools;
- Intermediate to advanced English (for occasional meetings);
- Previous experience with customer service metrics, performance analysis, and process improvement;
- Prior experience in Customer Service operations;
- Analytical, organized, results-oriented profile, with empathy and a strong customer experience focus.
Benefits
- Medical insurance
- Dental insurance
- Meal allowance and on-site meals
- Life insurance
- Transportation allowance
- Partnerships with educational institutions
- Wellhub
- OPTUM support and care program (legal, financial, psychological, and social assistance)
- Bridge days for national holidays
- Employee discounts on products
- Profit sharing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Surgical Support Representative handling surgical sales orders and customer inquiries. Providing world - class customer service and support to sales force in various regions.
Customer Support Specialist at Sonova, providing customer service and support. Handling inquiries, resolving issues, and maintaining customer records in a dynamic environment.
Customer Care Representative providing exceptional service in fast - paced retail clinic environment. Managing client accounts and supporting Hearing Care Professionals in Vancouver area with training provided.
Client Success Analyst responsible for managing customer satisfaction and engagement strategies at CMSL. Analyzing data and monitoring performance indicators to support customer experience.
Intern supporting Customer Support processes and project planning at BMW. Engaging in training development and international collaboration with the BMW Group.
Customer Service Analyst managing client orders and relationships for Suzano. Ensure customer satisfaction through effective communication and timely order management.
Customer Service Technical Representative working at Tornatech's Laval plant. Assisting American customers with technical queries and after - sales service issues in a dynamic environment.
Customer Care and Supply Chain Representative at Givaudan supporting customers and managing sales orders efficiently. Role ensures customer satisfaction and excellence in operations while liaising with various teams.
Customer Experience Associate providing banking solutions and fostering customer relationships. Engaging with customers to process transactions and recommend appropriate banking services.