Hybrid Market Research Manager

at Ipsos North America

• Job title: Market Research Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $70,000 - $75,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Chicago, United States

About the role

• Account Manager on Ipsos’ Observer team managing online/quantitative projects while providing high-level client support. Executing tasks in a fast-paced environment with multiple concurrent studies.

Responsibilities

• Manage online/quantitative projects while providing support on the day-to-day responsibilities associated with multiple and concurrent studies.
• Work directly with clients, providing them with a high level of service while executing a variety tasks in a fast-paced environment.
• Manages studies including questionnaire formatting, sample selection, fieldwork monitoring, quota monitoring, banner/tab plans, and data delivery
• Checks data deliverables for accuracy (data tables, SPSS, etc.)
• Works on multiple tasks/studies simultaneously
• Promotes business growth from current accounts through successful project execution
• Responsible for project financials-- reconciliation, managing costs and margins, billing, etc.
• Participates/leads in client communications
• Ensures tasks are completed on time and efficiently
• Keeps manager informed of progress for each study, and escalates issues as needed
• Communicates effectively with operations staff
• Develops working knowledge of NextWorkbench, iQuote/Jobbook, Survey Reporter, idReports and other internal systems
• Proofing online programs for accuracy, look and feel, logic, etc.

Requirements

• Bachelor’s degree in Marketing, Business or related field or equivalent in experience
• Minimum of 2-3 years of experience in market research industry
• Excellent project management and client service skills
• Demonstrated research expertise and experience with working directly with clients
• Knowledge of data deliverables- including SPSS, and tabulated data
• Entrepreneurial spirit and a high standard of performance
• Strong leadership competency, drive to succeed and willingness to learn
• Ability to balance priorities of simultaneous projects and demands – willing to ‘wear many hats’
• Strong attention to detail and accuracy with the ability to prioritize, handle and see survey research projects through completion
• Ability to think creatively and strategically to solve problems
• Possesses exceptional interpersonal skills and ability to build relationships - internally and externally
• Strong computer skills including Microsoft Office Suite and other business-related software
• Superb written and oral communication skills
• Ability to work independently and as a part of a team

Benefits

• generous PTO
• healthcare plans
• wellness benefits
• flexible workplace policy
• exceptional benefits package