General Manager overseeing U - Haul Moving Center operations and staff. Ensuring profitability and efficiency while providing high - quality customer care.
About the role
- Account Manager on Ipsos’ Observer team managing online/quantitative projects while providing high-level client support. Executing tasks in a fast-paced environment with multiple concurrent studies.
Responsibilities
- Manage online/quantitative projects while providing support on the day-to-day responsibilities associated with multiple and concurrent studies.
- Work directly with clients, providing them with a high level of service while executing a variety tasks in a fast-paced environment.
- Manages studies including questionnaire formatting, sample selection, fieldwork monitoring, quota monitoring, banner/tab plans, and data delivery
- Checks data deliverables for accuracy (data tables, SPSS, etc.)
- Works on multiple tasks/studies simultaneously
- Promotes business growth from current accounts through successful project execution
- Responsible for project financials-- reconciliation, managing costs and margins, billing, etc.
- Participates/leads in client communications
- Ensures tasks are completed on time and efficiently
- Keeps manager informed of progress for each study, and escalates issues as needed
- Communicates effectively with operations staff
- Develops working knowledge of NextWorkbench, iQuote/Jobbook, Survey Reporter, idReports and other internal systems
- Proofing online programs for accuracy, look and feel, logic, etc.
Requirements
- Bachelor’s degree in Marketing, Business or related field or equivalent in experience
- Minimum of 2-3 years of experience in market research industry
- Excellent project management and client service skills
- Demonstrated research expertise and experience with working directly with clients
- Knowledge of data deliverables- including SPSS, and tabulated data
- Entrepreneurial spirit and a high standard of performance
- Strong leadership competency, drive to succeed and willingness to learn
- Ability to balance priorities of simultaneous projects and demands – willing to ‘wear many hats’
- Strong attention to detail and accuracy with the ability to prioritize, handle and see survey research projects through completion
- Ability to think creatively and strategically to solve problems
- Possesses exceptional interpersonal skills and ability to build relationships - internally and externally
- Strong computer skills including Microsoft Office Suite and other business-related software
- Superb written and oral communication skills
- Ability to work independently and as a part of a team
Benefits
- generous PTO
- healthcare plans
- wellness benefits
- flexible workplace policy
- exceptional benefits package
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