GU
Senior Director overseeing technology engagements from strategy through execution in the Financial Services domain. Enhancing client solutions and mentor technology teams for successful project delivery.
About the role
- Define and execute the GTM strategy for selling both InDebted’s intelligent third-party collections service (Collect) and first-party collections software (Receeve) in Australia, delivering on organic revenue growth targets.
- Lead go-to-market strategy including pipeline development, converting commercial opportunities across multiple verticals, and, pricing and negotiations to win new clients and deepen existing relationships.
- Leverage existing industry networks to unlock new business opportunities.
- Translate commercial objectives into financial forecasts, budgets, commission structures and investment cases; monitor performance and adjust course as needed.
- Full accountability to lead the Australian Sales, Client Solutions, Customer Operations, Compliance, and Legal functions, and partner with global Finance, IT, and People Ops.
- Build, lead, and mentor a high-performing cross-functional team with strong accountability and commercial focus.
- Full P&L responsibility of the Australian business, including revenue, gross margin, and OPEX performance.
- Oversee end-to-end digital and voice customer operations, including training, quality assurance and knowledge management to deliver outstanding collections performance and leading Net Promoter Scores.
- Drive continuous improvement through process redesign, automation and data-driven insights—leveraging AI tools where they deliver the greatest impact.
- Lead integration and platform consolidation for our recently acquired business, ensuring seamless change management and no customer disruption.
- Act as Responsible Manager under Australian credit and privacy laws, maintaining proactive relationships with ASIC, ACCC, AFCA and OAIC.
- Ensure real-time compliance monitoring, audit readiness and robust risk management.
- Serve as executive sponsor for strategic accounts, driving upsell and cross-sell initiatives, high client satisfaction and retention.
- Collaborate on ANZ partnerships and acquisitions, providing market insight and diligence support.
- Partner with global product, engineering, marketing and data teams to localise offerings and deliver compelling client propositions.
- Embed AI-first principles across teams: champion habitual use of generative and predictive tools and define clear AI adoption metrics for all functions.
Requirements
- 10+ years in P&L or general-management roles within fintech, debt collections, BPO or SaaS scale-ups
- Extensive experience in the Australian collections industry, including third-party collections and/or collections technology
- Strong credibility with regulators and expert knowledge of ASIC/ACCC Debt Collection Guideline, AFCA, Privacy Act and related legislation
- Strong existing relationships across Australian financial services, with a track record of influencing and selling to large institutions
- Proven track record of scaling multi-million dollar revenue businesses and closing large enterprise deals
- Hands-on experience integrating AI, automation or advanced analytics into commercial and operational processes
- Demonstrated success leading complex integrations and cross-functional teams
- Strategic, data-driven mindset and experience converting insight into action
- Inclusive leadership and ability to influence C-suite stakeholders, industry bodies and regulators
Benefits
- Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
GU
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