Onsite Director, Segment Management

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About the role

  • Partner with Product Management to shape the product roadmap with market and customer insights.
  • Lead product launch planning and execution, ensuring alignment across sales, marketing, operations, and customer success.
  • Own market and competitive intelligence, continuously tracking trends, risks, and opportunities to inform strategy.
  • Develop and implement customer lifecycle strategies covering acquisition, onboarding, adoption, retention, and renewal.
  • Oversee adoption and retention programs to drive adoption, usage, value realization, and long-term customer loyalty.
  • Lead the design and execution of a customer success strategy, ensuring proactive engagement and measurable impact.
  • Drive sales enablement programs to equip the field with messaging, tools, training, and playbooks.
  • Partner with sales leaders to optimize deal strategy, pipeline health, and territory performance.
  • Translate product capabilities into customer-centric value propositions that accelerate revenue growth.
  • Establish and scale mechanisms for customer feedback, ensuring insights are translated into product, go-to-market, and support improvements.
  • Act as a customer advocate in internal decision-making, championing customer needs in strategic planning.
  • Lead collaboration across divisions and functions, ensuring strong alignment with marketing, finance, technology, and operations.
  • Serve as the primary integrator for go-to-market initiatives across LexisNexis beyond Corporate Legal.
  • Define and execute talent acquisition and development strategy to build a high-performing team.
  • Develop and monitor Key Performance Objectives (KPOs), ensuring accountability and alignment with corporate goals.
  • Build a culture of performance, customer focus, and cross-functional collaboration.

Requirements

  • Possess 10+ years of experience in go-to-market leadership roles within SaaS, legal tech, or enterprise software industries
  • Proven success in product launches, adoption/retention programs, and customer success strategy
  • Strong background in sales enablement and close alignment with revenue teams
  • Experience with market/competitive intelligence and lifecycle marketing
  • Demonstrated ability to lead cross-functional teams in a matrixed organization
  • Track record of talent leadership: hiring, developing, and retaining high-performing teams
  • Analytical mindset with expertise in KPO/OKR planning and operational rigor
  • Solid communication skills and executive presence; ability to influence at all levels

Benefits

  • Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
  • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
  • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  • In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Job title

Director, Segment Management

Job type

Experience level

Lead

Salary

$133,400 - $247,800 per year

Degree requirement

Bachelor's Degree

Location requirements

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