CRO Manager responsible for enhancing customer journeys and conversion rates at proSenio GmbH. Focusing on data - driven improvements and collaboration across teams in a hybrid environment.
About the role
- Strategic UX Manager leading multidisciplinary teams to create top-tier user experiences for customer service agents and retail associates at Comcast. Involves shaping UX strategy, team management, and cross-functional collaboration.
Responsibilities
- Shape UX strategy with emphasis on interactive design, visual design, documentation, and innovation.
- Bridge stakeholders and product owners to ensure alignment between business goals and user needs.
- Guide the team in delivering business cases, roadmaps, visions, research, and experience design artifacts.
- Influence early-stage discovery efforts using design and research to inform decisions.
- Advocate for seamless digital experiences that enhance employee efficiency and engagement.
- Establish and refine UX processes supporting intuitive, scalable, and high-quality product experiences.
- Lead workshops and collaborative sessions with internal stakeholders.
- Identify competitive trends, emerging UX developments, and industry standards.
- Mentor and develop team members, fostering growth and career development.
- Ensure seamless integration of UX, product, and engineering teams from concept through implementation.
- Advocate for user research, competitive analysis, contextual inquiries, and task analysis.
- Drive results and growth by ensuring usability of all digital products meets high standards in content, navigation, accessibility, and technical implementation.
Requirements
- 5–7 years of relevant experience
- Experience managing remote teams
- Strong background in UX, CX, UI design
- Business acumen and professionalism
- Proficiency in Figma
- 7+ years in UX/UI design, with 3+ years in leadership
- Proven ability to manage multiple workstreams and align cross-functional teams
- Strong storytelling and communication skills
- Experience with design systems, accessibility, and iterative design
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- On-the-job, side-by-side training
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