Strategic UX Manager leading multidisciplinary teams to create top-tier user experiences for customer service agents and retail associates at Comcast. Involves shaping UX strategy, team management, and cross-functional collaboration.
Responsibilities
Shape UX strategy with emphasis on interactive design, visual design, documentation, and innovation.
Bridge stakeholders and product owners to ensure alignment between business goals and user needs.
Guide the team in delivering business cases, roadmaps, visions, research, and experience design artifacts.
Influence early-stage discovery efforts using design and research to inform decisions.
Advocate for seamless digital experiences that enhance employee efficiency and engagement.
Establish and refine UX processes supporting intuitive, scalable, and high-quality product experiences.
Lead workshops and collaborative sessions with internal stakeholders.
Identify competitive trends, emerging UX developments, and industry standards.
Mentor and develop team members, fostering growth and career development.
Ensure seamless integration of UX, product, and engineering teams from concept through implementation.
Advocate for user research, competitive analysis, contextual inquiries, and task analysis.
Drive results and growth by ensuring usability of all digital products meets high standards in content, navigation, accessibility, and technical implementation.
Requirements
5–7 years of relevant experience
Experience managing remote teams
Strong background in UX, CX, UI design
Business acumen and professionalism
Proficiency in Figma
7+ years in UX/UI design, with 3+ years in leadership
Proven ability to manage multiple workstreams and align cross-functional teams
Strong storytelling and communication skills
Experience with design systems, accessibility, and iterative design
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