Hybrid Manager, Training – Legal Support Services

at McCarthy Tétrault

• Job title: Manager, Training – Legal Support Services
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Montreal, Canada

About the role

• Training Manager leading learning initiatives within the Legal Support Services team at McCarthy Tétrault. Focus on strategic development and delivery of training programs tailored to evolving roles.

Responsibilities

• Designing and implementing a firm-wide LSS training strategy aligned with operational goals and HR learning frameworks.
• Identifying existing and future training needs and developing scalable learning pathways for evolving LSS roles.
• Leading change management training initiatives related to new technologies, workflows, or organizational changes.
• Developing and maintaining onboarding, technical, and professional development programs for the various roles within the LSS Department (e.g., Legal Assistants, Executive Assistants, Legal Administrative Assistants, and Document Specialists).
• Coordinating and delivering live and virtual training sessions, including Lunch & Learns, role and practice-specific workshops, and leadership development modules.
• Evaluating and updating training content to ensure relevance, accessibility, and effectiveness.
• Collaborating with HR’s Performance & Learning team, IT Training, LSS Managers, the Professional Journey Office, Team Leads, and other relevant Services Teams to ensure training meets evolving needs.
• Liaising with Team Leads who will assist with practice-specific training and development of process improvements.
• Communicating regularly with management and Team Leads to assess training impact and gather feedback.
• Working collaboratively with the LSS team to identify areas for increased efficiency and drive process improvements, including through the adoption of technology and the development of best practices.
• Leveraging platforms like Workday Learning and iManage to deliver, track, and report on training activities.
• Monitoring training effectiveness through feedback, assessments, and analytics; recommend improvements based on data insights.

Requirements

• 5 years of experience in training strategy and delivery within a professional services or legal environment
• Strong knowledge of legal support workflows and tools (e.g., iManage, Workday Learning, etc.) and excellent knowledge of the full Microsoft Office Suite.
• Completed post-secondary education in the areas of Curriculum Design/Delivery, Adult Learning or a related field or extensive relevant work experience required.
• 5–7 years of experience in legal or professional services training, or corporate learning and development.
• Proven experience designing and delivering adult learning programs.
• Experience with learning management systems (LMS) and instructional design tools.
• Experience in leading and implementing process improvement initiatives within and/or across service departments.
• Lean Six Sigma certification is an asset.
• Bilingualism (French and English) is an asset.

Benefits

• Outstanding benefits from day one, including insurance premiums paid by the Firm
• wellness and technology reimbursements
• Competitive compensation and generous time off, including a day off to volunteer and a day off for your birthday.
• A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
• Strong community involvement and a commitment to equity, diversity and inclusion.
• A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.