Center Operations Manager overseeing efficient USO Center operations and staff management to support the military community in Japan.
About the role
- Own end-to-end sales operations processes, including pipeline management, forecasting, market insights, quota setting, and compensation tracking
- Partner with Sales Leadership to define KPIs, drive accountability, and support execution against revenue targets
- Collaborate cross functionally to ensure alignment across go-to-market strategy and operations
- Manage Salesforce (or similar CRM), ensuring data integrity, system adoption, and automation of key workflows
- Build dashboards and reporting tools to provide clear visibility into funnel health, sales performance, and rep productivity
- Identify bottlenecks in the sales process and implement scalable solutions to improve efficiency
- Provide actionable insights and support strategic planning with revenue analytics and market trend data
- Drive continuous improvement in sales enablement tools, training, onboarding, and operational resources
- Lead, coach, and develop a small team of sales operations analysts/coordinators.
- Set clear goals and performance expectations aligned with company revenue objectives.
- Provide regular feedback, mentorship, and career development planning.
- Foster a culture of accountability, collaboration, and innovation within the team.
- Partner with leadership to resource-plan and ensure team alignment with business priorities.
- Model effective leadership behaviors and champion company values
Requirements
- 6+ years of experience in sales operations, revenue operations, or business operations (preferably in SaaS, marketplace, or cannabis/regulated industries).
- 2+ years of people management experience, with proven success in developing high-performing teams.
- Mandatory strong data analytics skills with proficiency in Salesforce and BI tools (Tableau, PowerBI).
- Deep understanding of sales processes, revenue forecasting, and GTM strategy.
- Highly organized, detail-oriented, and capable of driving multiple priorities in a fast-paced environment.
- Strong data modeling and business case development skills, with advanced proficiency in Excel.
- Deep analytical mindset with an ability to break down multi-dimensional business problems and communicate clear, data-supported recommendations.
- Demonstrated ability to navigate ambiguity, apply structured thinking, and solve open-ended business problems.
- Strong communication and executive presentation skills, including the ability to create materials for C-suite or board-level audiences.
- Experience working in fast-paced or rapidly scaling organizations, with a track record of driving impact across cross-functional teams.
Benefits
- Physical Health benefits: Medical, Dental & Vision:
- Employee - employer paid premium 100%
- Company contribution to a HSA when electing the High Deductible Health Plan
- For plans that offer coverage to your dependents, you pay a small contribution
- Mental Health benefits:
- Free access to CALM app for employees and dependents
- Employee Training
- Mental Health seminars and Q&A sessions
- Basic Life & AD&D - employer paid 1x salary up to $250,000
- 401(k) Retirement Plan (with employer match contribution)
- Generous PTO, Paid Sick Leave, and Company Holidays
- Supplemental, voluntary benefits
- Student Loan Repayment/529 Education Savings - including a company contribution
- FSA (Medical, Dependent, Transit and Parking)
- Voluntary Life and AD&D
- Insurance
- Critical Illness Insurance
- Accident Insurance
- Short- and Long-term Disability Insurance
- Pet Insurance
- Family planning/fertility
- Identity theft protection
- Legal access to a network of attorneys
- Paid parental leave
- Generous PTO and company holidays
Job title
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TH
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